Jisel Ortiz-Orozco
UCHealth University of Colorado Hospital
Bennett,CO
1
Language
1
Certification
9
years of professional experience
Dynamic Pharmacy Technician with a proven track record of building strong relationships with patients and clients. Detail-oriented and dedicated to upholding the highest standards of quality assurance and control in prescription filling. Recognized for exceptional communication skills and a commitment to patient care, ensuring a positive experience in every interaction. Passionate about contributing to a collaborative healthcare environment that prioritizes safety and efficacy in medication management.
Work History
Specialty Pharmacy Liaison
1 Year 7 Months- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Verified eligibility and compliance with authorization requirements for service providers.
- Researched denied claims and contacted insurance companies to resolve these issues.
- Developed and maintained relationships with physicians and pharmacists to enhance patient care.
Pharmacy Technician II
7 Months- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Resolved third-party billing, computer system and customer service issues.
- Processed prescription orders efficiently, verifying accuracy and compliance with regulations.
- Streamlined communication between healthcare providers and the pharmacy, optimizing patient care coordination.
Pharmacy Technician
10 Months- Stocked, labeled, and inventoried medication to keep accurate records.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Compounded medications accurately following established protocols and safety guidelines..
Patient Care Coordinator.
1 Year 1 Month- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Followed document protocols to safeguard confidentiality of patient records.
- Coordinated patient scheduling to optimize clinic workflow and reduce wait times.
Pharmacy Technician
5 Years 1 Month- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Managed inventory levels, ensuring timely restocking of pharmaceuticals and supplies.
- Trained and mentored new pharmacy staff on operational procedures and customer service standards.
Education
High School Diploma
Skills
Led benefits investigation processes to enhance patient support programs.
Oversaw prior authorization processing to optimize medication access for patients.
Implemented strategies for medication error prevention to improve patient safety.
Directed clinical assessments to ensure comprehensive patient care.
Managed patient records to uphold accuracy and confidentiality standards.
Cultivated a detail-oriented approach to maintain high-quality documentation.
Certification
- CPhT - Certified Pharmacy Technician
- PTCB-30164175
- IDFPR-049.328379
Languages
Spanish
Native or Bilingual
Timeline
Specialty Pharmacy Liaison
UCHealth University of Colorado Hospital
01.2025 - CurrentRead More
Pharmacy Technician II
UCHealth University of Colorado Hospital
06.2024 - 01.2025Read More
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