Jisel Torres
Fort Worth,TX
Summary
As an Admissions Counselor, I excel at guiding students through the enrollment process, combining personalized support with a results-driven approach. I consistently exceeded enrollment targets by leveraging strong communication, organization, and relationship-building skills. Motivated by a passion for helping students achieve their goals, I simplify complex processes like program selection and financial aid, ensuring a seamless and empowering experience.
Overview
4
4
years of professional experience
Work History
Admissions Advisor
Strayer University
09.2022 - Current
- Facilitated comprehensive support for potential students during the application journey, resulting in successful enrollments.
- Executed effective outreach and retention strategies for prospective students using phone calls, emails, virtual meetings.
- Crafted personalized academic plans to suit individual career objectives and educational experiences.
- Leveraged CRM tools for lead tracking and status management to achieve enrollment goals.
- Collaborated with financial aid advisors to assist students in navigating tuition payment plans and funding options.
- Provided excellent customer service by addressing inquiries and resolving issues related to admissions, programs, and student support services.
Call Center Agent
Community Dental Partners
12.2020 - 05.2022
- Managed high-volume inbound and outbound calls to schedule dental appointments and address patient inquiries.
- Clarified information concerning dental procedures and coverage plans for patients.
- Verified patient insurance eligibility and benefits, ensuring accurate documentation for treatment plans.
- Resolved patient complaints and concerns promptly while maintaining a professional and empathetic demeanor.
- Ensured compliance with HIPAA by maintaining comprehensive records of patient interactions in CRM systems.
- Assisted patients with billing questions, payment processing, and account updates.
Education
Bachelor of Arts - International Studies in Humanitarian Affairs
University of North Texas
Denton, TX04-2021
Skills
- Goal-oriented mindset
- Student recruiting
- Enrollment management
- Policy interpretation
- Organization
- Education Administration
- Multi-tasking
- Microsoft Office
- CRM Software
Languages
Spanish
Native or Bilingual
Timeline
Admissions Advisor
Strayer University
09.2022 - Current
Call Center Agent
Community Dental Partners
12.2020 - 05.2022
Bachelor of Arts - International Studies in Humanitarian Affairs
University of North Texas
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