Jisela Guevara
Fort Worth,TX
Summary
Dynamic Pharmacy Technician with proven expertise at Walgreens in enhancing workflow and optimizing patient satisfaction. Skilled in medication dispensing and insurance verification, I excel in problem-solving and team collaboration. Committed to confidentiality and accuracy, I consistently improve operational efficiency while fostering positive relationships with customers.
Overview
9
9
years of professional experience
Work History
Pharmacy Technician
Walgreens
12.2020 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Counted, measured, and compounded medications following standard procedures.
Restaurant Hostess
Mi Pueblo Restaurant
07.2016 - 11.2020
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
Richland High School
North Richland Hills, TX06.2019
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Answering customer questions
- Insurance billing
- Prescription filling
- Insurance verification
- HIPAA
- Pharmacy and customer records management
- Processing payments
- Medication labels
Languages
Spanish
Native or Bilingual
Timeline
Pharmacy Technician
Walgreens
12.2020 - Current
Restaurant Hostess
Mi Pueblo Restaurant
07.2016 - 11.2020
Richland High School
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