Jiselle Richardson
Charlotte,NC
Summary
Experienced customer service professional with a proven track record of delivering exceptional service and fostering positive customer relationships. Skilled in communication, problem-solving, and conflict resolution, adept at handling diverse customer inquiries and issues. Demonstrated ability to thrive in fast-paced environments while maintaining professionalism and efficiency.
Overview
3
3
years of professional experience
Work History
Billing Specialist
Spectrum Business
01.2023 - Current
- Provided outstanding customer service by assisting business customers with billing inquiries, payments, and account management.
- Effectively resolved complex billing issues by coordinating with various departments, ensuring customer satisfaction and retention.
- Maintained up-to-date knowledge of products, services, and billing systems to accurately address customer needs.
- Consistently met or exceeded performance metrics, including call handling time, accuracy, and customer satisfaction ratings.
- Developed and maintained positive relationships with customers, resulting in high levels of customer loyalty and repeat business.
Server
Spare Time
03.2023 - 05.2024
- Demonstrate ability to recognize when an interaction needs to be escalated for resolution.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in customers satisfaction.
- Ensure dining area remains impeccably clean and well-organized atmosphere for customers to enjoy
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Optimized table turnover by skillfully managing reservations and seating allocations, resulting in enhanced guest satisfaction and operational efficiency
Line Cook
Paida
05.2022 - 03.2023
- Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
- Elevated customer satisfaction levels through the consistent and punctual delivery of premium-quality dishes.
- Offer suggestions or upsell items to enhance the customer's dining experience.
- Contributed to inventory control by meticulously monitoring supplies and initiating timely orders when necessary.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Proficiently manage 25 incoming phone orders, demonstrating excellent communication skills and a courteous demeanor.
Sales Associate
Walmart
03.2021 - 05.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Monitor and manage inventory levels, conduct regular audits, and ensure timely replenishment to meet customer demand.
- Regularly restocked shelves with merchandise to maintain a visually appealing and well-organized store layout
- Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive shopping experience for all customers.
- Adhering to cash handling procedures, including verifying authenticity of bills and detecting counterfeit currency.
- Leveraged persuasive communication skills to effectively engage with customers and drive sales
Education
Some College (No Degree) - Business Management
Central Piedmont Community College
High School Diploma -
East Mecklenburg High School
06.2022
Skills
- Supply Restocking
- Cash Handling
- Customer Service
- Customer Satisfaction
- Problem-Solving Capabilities
- Time Management Skills
- Billing systems and software
- Invoice Processing
Timeline
Server
Spare Time
03.2023 - 05.2024
Billing Specialist
Spectrum Business
01.2023 - Current
Line Cook
Paida
05.2022 - 03.2023
Sales Associate
Walmart
03.2021 - 05.2022
Some College (No Degree) - Business Management
Central Piedmont Community College
High School Diploma -
East Mecklenburg High School
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