Jisu Han
Catonsville
Summary
Dynamic hospitality and event coordinator with extensive experience at Powerhouse AEG, adept at managing complex operations and enhancing guest experiences. Proven track record in conflict resolution and operational documentation, ensuring seamless events for over 600 attendees. Recognized for exceptional communication skills and meticulous attention to detail in high-pressure environments.
Overview
4
4
years of professional experience
Work History
Hotel / Hospitality Coordinator
Smt Network
Ridgefield Park
02.2025 - Current
- Managed accommodations, travel, and itineraries for 50–100+ artists, staff, and VIPs per event, ensuring smooth check-ins, stays, and departures.
- Coordinated with hotel and venue staff to execute VIP movement, privacy, and security protocols, including back-of-house access, and service elevator use.
- Acted as the primary liaison for guest issues, resolving conflicts efficiently to maintain high-quality experiences.
- Prepared and reviewed operational documentation, invoices, and folios to ensure accuracy and accountability.
- Oversaw hospitality operations for events ranging from theaters and arenas to stadiums, and large-scale festivals (including Coachella).
Tour Production Coordinator
Powerhouse AEG
Los Angeles
12.2021 - 11.2024
- Directed on-site event operations, including stage setup, sound checks, lighting cues, and live troubleshooting for venues of all sizes.
- Supervised technical teams of 7–12 operators across multiple venues, coordinating with production, artistic, and security teams.
- Managed patron-facing operations and VIP experiences, resolving operational challenges to ensure seamless events.
- Collaborated with show teams to maintain schedules, safety, and exceptional patron service.
Tour Project Coordinator
Powerhouse AEG
Los Angeles
05.2024 - 07.2024
- Oversaw front-of-house operations for performances and fan events, managing check-ins, lobby activities, and crowd flow for over 300 personnel and over 600 fans.
- Supervised and trained temporary staff to ensure safety, efficient operations, and high-quality service.
- Coordinated with artistic, production, and venue teams to execute events according to operational and safety protocols.
- Managed documentation, including itineraries, contracts, waivers, and post-event reports; resolved last-minute changes efficiently.
Stage Technical Intern
Dance Place
Brookland
01.2022 - 05.2022
- Assisted with technical production, venue setup, and live performance operations, including lighting, AV load-ins, and scenic builds.
- Supported front-of-house operations and crowd management during rehearsals and performances.
- Maintained theater equipment, and organized operational documentation.
Education
Bachelor of Arts - Theatre
University of Maryland, College Park
College Park, MD05-2023
Skills
- Event coordination
- Hospitality management
- Operational documentation
- Customer relationship management
- Conflict resolution
- Attention to detail
- Effective communication
- Adaptability to change
Timeline
Hotel / Hospitality Coordinator
Smt Network
02.2025 - Current
Tour Project Coordinator
Powerhouse AEG
05.2024 - 07.2024
Stage Technical Intern
Dance Place
01.2022 - 05.2022
Tour Production Coordinator
Powerhouse AEG
12.2021 - 11.2024
Bachelor of Arts - Theatre
University of Maryland, College Park