Naomi Hubbard
District Heights,MD
Summary
Dynamic professional with over 15 years of experience in front office operations and high-volume environments, recognized for managing complex tasks with efficiency and composure. Exceptional communication skills, strong organizational abilities, and meticulous attention to detail contribute to a consistently high level of service. Collaborative team player dedicated to achieving results while seamlessly adapting to evolving demands. Proficient in scheduling, customer service, and administrative support, ensuring the smooth execution of daily operations.
Overview
15
15
years of professional experience
Work History
Hospitality Coordinator
Ricoh USA
10.2022 - 10.2025
- Coordinated event logistics to ensure seamless operations, achieving timely execution and exceeding client expectations.
- Analyzed guest feedback to identify service improvement areas, implementing changes that resulted in noticeable gains in overall ratings.
- Engaged with diverse clientele, creating a welcoming atmosphere that encouraged positive interactions and memorable experiences.
- Developed a streamlined booking process, reducing wait times and increasing efficiency in guest check-in and service delivery.
- Collaborated with team members to coordinate events, ensuring smooth operations and a memorable experience for all attendees.
- Collaborated with housekeeping and maintenance team to address guest needs efficiently.
- Assisted in planning and executing special request to exceed guest experiences.
- Utilize Meeting Room Manager System (MRM) for reservations; responsible for updating MRM with all meetings/events updates and revisions while communicating with all parties involved.
- Responsible for processing catering billing invoices for Accounts Payable Department for payment.
- Schedule and lead walk-through of firm site for outside clients.
- Coordinated logistics for events, ensuring seamless execution and client satisfaction.
- Developed training materials for new staff, enhancing onboarding processes and operational consistency.
- Managed vendor relationships, negotiating contracts to optimize service delivery and cost efficiency.
- Streamlined communication channels among departments, improving coordination and response times for event planning.
Receptionist/Administrative Assistant
ECS CAPITOL SOLUTIONS PLLC
08.2019 - 01.2020
- Provided exceptional front-desk support, creating a welcoming environment that enhanced client experience and elevated office morale.
- Managed appointment scheduling and correspondence, ensuring optimal time management and significantly reducing client wait times.
- Facilitated communication between departments, strengthening teamwork and improving overall operational efficiency.
- Maintained organized records and files, ensuring compliance with company policies while enhancing retrieval speed for team members.
- Engaged with clients positively, fostering lasting relationships and contributing to a friendly office culture.
- Collaborated with Office Executive Assistant with following up with Facilities Field Operators with project work orders and deadlines.
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Coordinated communication between departments, enhancing collaboration and information flow.
Education
High School Diploma - Business Administration
GEORGE WASHINGTON UNIVERSITY
01.1996
Diploma - Business And Fianace
Howard D. Woodson Senior High School
Washington06-1992
Skills
- Proficient in Microsoft Office Suite
- Calendar Management, Database Management, Inventory and Supply Management
- Strong interpersonal communication skills
- Demonstrates sound judgement in decision making and problem solving
- Flexible and efficient
- Proficient in understanding requests
- Experienced with Gmail, iCloud, and Teams
- Salesforce CRM utilization
- Proficient in task organization
- Exceptional communication
- Inventory counting
- Room inspections
- Event coordination
- Reservation management
- Meeting coordination
- Operational support
- Time management proficiency
- Teamwork and collaboration
- Problem-solving
- Time management
- Front office operations
- Reliability
Timeline
Hospitality Coordinator
Ricoh USA
10.2022 - 10.2025
Receptionist/Administrative Assistant
ECS CAPITOL SOLUTIONS PLLC
08.2019 - 01.2020
High School Diploma - Business Administration
GEORGE WASHINGTON UNIVERSITY
Diploma - Business And Fianace
Howard D. Woodson Senior High School