Jivonna Banks
Birmingham,AL
Summary
An effective-oriented Manager with focused leadership to drive sales and profitability in a competitive market. Highly skilled in supervising and training employees. Dedicated to providing the friendliest service and achieving performance goals through initiative and enthusiasm.
Overview
32
32
years of professional experience
1
1
Certification
Work History
General Manager
Church's Chicken
Birmingham, AL
02.2023 - Current
- Oversaw daily operations to ensure high-quality service and compliance with company standards.
- Developed and implemented operational strategies to enhance efficiency and customer satisfaction.
- Led staff training programs to improve team performance and service delivery.
- Managed inventory control processes, reducing waste and optimizing stock levels.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Assistant Director Kamtek
Southeastern Foods
Birmingham,Al
06.2017 - 01.2023
- Led cross-functional teams to enhance operational efficiency and drive process improvements.
- Developed and implemented strategic initiatives to optimize supply chain management and reduce costs.
- Mentored junior staff, fostering skill development and promoting a culture of continuous improvement.
- Analyzed market trends to inform product development strategies and align with consumer preferences.
- Streamlined communication processes among departments, enhancing collaboration and project delivery timelines.
- Facilitated training programs to ensure compliance with industry standards and improve workforce competency.
Bakery Manager
Winn Dixie Cahaba Heights
03.2012 - 05.2017
- Responsible for managing department inventory, in-stock position, pricing integrity, merchandising, labor, and other operational processes to company standards. Enforce the company sales and production planning standards and ensure that the bakery department achieves the standards of performance outlined in the work plan. Plan and order according to work plan and standards to maximize sales and gross profit, while ensuring all new department associates receive proper training and supervision. Responsible for correct ordering, receiving, unloading, storage, and rotation of merchandise and building of displays.
General Manager
Captain D's Birmingham AL
10.2008 - 02.2012
- Responsible and accountable for managing of a single Captain D's restaurant in accordance with prescribed policies, practices and procedures; including all areas of operations of the restaurant, product and service quality, overall restaurant sales, and operational costs.
- Provide the leadership and direction for the restaurant’s other employees on a daily basis, including the proper apportionment of work among employees, to ensure the maintenance of adequate workflow processes within the restaurant's operational structure.
- Attract, interview, hire, train and retrain a full work staff; appraise the productivity and efficiency of the restaurant's other employees for the purpose of making and recommending promotions or other changes in status; and set and adjust the pay and hours of the restaurant's other employees.
- Ensure full compliance with all operational policies and procedures; plan and manage the workflow for the restaurant, including ( without limitations) the materials, supplies, machinery, equipment, tools and techniques used for that work.
- Establish and maintain a positive work environment and handle employee complaints and grievances in accordance with Captain D's operational policies and procedures.
- Order, stock, and maintain adequate product and other merchandise inventory.
- Ensure food product quality through the monitoring of product shelf life, expiration date, rotation, and product turnover, as well as the maintenance of proper food temperatures.
- Meet weekly costs sheet targets, forecast sales, and control labor and operational costs, based on periodic trends in order to promote same store sales increases and improved cash flow.
- Maintain accounting, payroll, and cost control documents, including ( without limitations) weekly cost control sheets, inventory reports, and administration prep sheets.
- Maintain company health score standards of at least 90% or it's equivalent under local law.
Assistant Director of Housekeeping
Sheraton Hotel
02.2006 - 08.2008
- Plan organize and direct team members to ensure high customer satisfaction.
- Inspect guest rooms and public places within the hotel to ensure cleanliness
- Respond to guests complaints immediately
- Train new and existing employees in training procedures and upgrades
- Plan and facilitate team members meetings
- Evaluate conditions of furniture, fixtures, and decor and make appropriate changes and/ or repairs.
Manager of Shipping and Receiving
The Kirklin Clinic Birmingham
01.1994 - 02.2006
- Supervises and coordinates activities of workers engaged in verifying and keeping records on incoming and outgoing shipments, and preparing items for shipment; Studies shipping notices, bills of lading, invoices, orders, and other records to determine shipping priorities, work assignments, and shipping methods required to meet shipping and receiving schedules, utilizing knowledge of shipping procedures,routes, and rates.
- Oversees incoming and outgoing shipping activities to ensure accuracy, completeness,and condition of shipments.
- Determines space requirements and position of shipment in boxcar and trucks and lay out position of shipment.
- Determines routing and legal load limits of trucks, according to established schedule and weight limits of states.
- Inspects loading operations to ensure compliance with shipping specifications, and seals loaded boxcars and truck .doors.
- Inspects material handling equipment for defects and notifies maintenance personnel or contacts outside service facility for repairs.
Education
Honors Diploma -
Banks High School
Birmingham, AL05-1989
Skills
- Microsoft office products: word, Excel, ten-key, PowerPoint
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
Certification
Serve Safe Certified
Timeline
General Manager
Church's Chicken
02.2023 - Current
Assistant Director Kamtek
Southeastern Foods
06.2017 - 01.2023
Bakery Manager
Winn Dixie Cahaba Heights
03.2012 - 05.2017
General Manager
Captain D's Birmingham AL
10.2008 - 02.2012
Assistant Director of Housekeeping
Sheraton Hotel
02.2006 - 08.2008
Manager of Shipping and Receiving
The Kirklin Clinic Birmingham
01.1994 - 02.2006
Honors Diploma -
Banks High School