Joshua Jackson
San Rafael,CA
Summary
Dynamic customer service professional with extensive experience at Chevron Stations Inc. Proven expertise in cash handling and client engagement, consistently enhancing customer satisfaction. Recognized for maintaining high food safety standards and effectively managing inventory. Committed to delivering exceptional service while fostering a positive shopping experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Rep.
Chevron Stations Inc
05.2025 - 02.2026
- Assisted customers with daily purchases, ensuring a positive shopping experience
- Executed cash handling policies, managing transactions accurately to prevent discrepancies
- Completed daily tasks to maintain safe operation of retail facility, contributing to overall safety standards
- Completed all daily cleaning tasks assigned to me by the station manager
- Cooked and prepared hot food based on our company policy
Shift Manager
Taco Bell
06.2024 - 02.2025
- Supported general manager in daily operations of restaurant, ensuring smooth service and customer satisfaction
- Evaluated food quality regularly per company policy, maintaining high standards for customer experience
- Conducted daily money audits for registers and safe, ensuring accurate financial reporting and security
- Assisted team with food preparation by ensuring accurate order quantities were met.
Cashier
Feel Good Brands
LV, NEVADA
04.2023 - 07.2023
- Processed customer payments via cash, cheques, and credit cards while accurately calculating total purchase prices.
- Providing customers a personalized, friendly and efficient cashiering service.
- Assisted customers with orders and delivered friendly, efficient service to enhance satisfaction.
- Allocated cash to registers efficiently during shifts.
- Processed and deposited daily cheques and cash with a focus on accuracy and accountability.
Dough Roller
Ricos Pizza
Gary, IN
08.2022 - 11.2022
- Prepared dough for pizza orders and stocked ingredients to ensure timely service.
- Operated a large mixer and roller for pizza dough.
- Compiled specialized ingredients for pizza dough.
- Prepared dough, interacted with customers, made pizzas, answered phones, served tables, and took orders.
- Supported kitchen staff during peak lunch hours to enhance meal preparation efficiency.
- Assisted prep cook in preparing ingredients for the next day's meals.
- Maintained clean and safe work environment.
- Followed safety procedures established by
CNA
COX Health
Branson, MO
04.2021 - 09.2021
- Assist 15+ residents each shift with daily living activities, ensuring they’re on time for all meals and activities
- Assisted residents with daily hygiene tasks, including showering, oral care, and incontinence management, to promote comfort and dignity.
- Delivered patient care and support under RN supervision, ensuring adherence to care plans and safety protocols.
- Delivered compassionate patient care to support health and well-being.
- Provide social and emotional support to improve residents’ morale
- Establish rapport with team members, residents, and families
- Managed time effectively to prioritize tasks and meet deadlines.
- Maintained accurate records of patient care and daily activities.
- Followed OSHA and HIPAA guidelines to ensure safety and confidentiality.
Lumper
Walmart Distribution Center
- Received and inspected incoming shipments, verifying accuracy of contents and ensuring proper documentation
- Efficiently organized and maintained inventory in the warehouse, utilizing a systematic tracking system
- Maintained accurate records of all incoming and outgoing shipments, including tracking numbers and delivery dates
- Prepared outgoing shipments by carefully packaging items, labeling packages, and arranging for carrier pickup
- Implemented quality control measures to ensure products consistently met company standards before shipment
- Performed regular cycle counts to maintain accurate inventory levels and identify any discrepancies or shortages
- Utilized computer systems (e.g., ERP software) to track shipments, update inventory records, generate reports, etc
- Implemented barcode scanning system for streamlined tracking of incoming/outgoing shipments
- Coordinated with various departments to schedule deliveries and pickups based on production needs
- Managed returns process by processing return authorizations, coordinating pick-ups, and updating inventory accordingly
- Collaborated with suppliers to resolve shipping discrepancies and damaged goods, achieving timely resolution
- Collaborated with cross-functional teams (e.g., purchasing department) to optimize supply chain operations
- Assisted in the development of standard operating procedures (SOPs) for shipping/receiving processes
- Ensured compliance with all relevant regulations regarding shipping hazardous materials or controlled substances
- Optimized warehouse layout, enhancing efficiency in receiving and shipping operations
Education
High School -
West Aurora High School
AURORA05-2016
Skills
- Customer service
- Cash handling
- Data entry
- Food safety
- Inventory management
- Order picking and quality control
- Client engagement
- Point of sale
Certification
CNA
Timeline
Customer Service Rep.
Chevron Stations Inc
05.2025 - 02.2026
Shift Manager
Taco Bell
06.2024 - 02.2025
Cashier
Feel Good Brands
04.2023 - 07.2023
Dough Roller
Ricos Pizza
08.2022 - 11.2022
CNA
COX Health
04.2021 - 09.2021
Lumper
Walmart Distribution Center
High School -
West Aurora High School