JJ Alvarez, Jr
Grand Rapids,MI
Summary
High-energy sales and customer relations professional well-versed in communicating with different individuals and negotiating successful solutions. Focused on offering superior support and meeting all production targets. Creative in applying expertise in Automotive Sales building robust solutions that enhance loyalty, promote retention and support revenue objectives. Skilled in leadership functions such as training and mentoring new associates.
Overview
21
21
years of professional experience
Work History
New and Used Car Sales Advisor
Toyota of Grand Rapids
Grand Rapids
01.2022 - Current
- Greet and assist customers who enter the showroom or dealership lot
- Ask questions to present vehicles that fit customers' requirements
- Present vehicles to customers as well as features, answer questions, offer test drives
- Data collection for Finance department
- Sales negotiations and ability to close and deliver >15 units per month.
Used Car Sales Consultant
Used Car Motor Mall of Grand Rapids
Grand Rapids
01.2021 - 01.2022
- Greet and assist customers who enter the showroom or dealership lot
- Ask questions to present vehicles that fit customers' requirements
- Present vehicles to customers as well as features, answer questions, offer test drives
- Data collection for Finance department
- Sales negotiations and ability to close and deliver >10 units per month.
Direct Sales Rep (Outside Sales)
Charter Spectrum
08.2018 - 01.2021
- Residential Sales
- Worked 500 leads per month
- Knocked 50 doors per day up to 3 passes to make contact with leads
- Presented Charter Spectrum Internet, Mobile and TV services as well as features and superior customer service to sell Charter Spectrum services
- Consistently met daily goals of >50 doors knocked, >20 Contacts, >6 Sales presentations, closed >2 new accounts per day
- Provide customers with all proper documentation and follow through on installation of services to ensure 100% customer satisfaction.
Plant Superintendent
Advanced Design & Packaging (Stronghaven Group- division of Hood Container) Atlanta Division
08.2017 - 08.2018
- Overlook plant production in the converting department
- Managed 6 salaried supervisors across 3 shifts
- Interviewed, trained and motivated new employees while achieving the enormous task to staff for three 8-hour shifts from a prior two 12-hour shift operation
- Formed part of a Continuous Improvement team to institute lean processes across the entire department
- Focus on improving Safety, Quality, Cost and Productivity across the entire department
- Trained the entire department on LTT and APM process
- Crews had a clear understanding of the difference between tasks that required ZES vs
- Tasks allowed under IES
- Instituted a strict PM program for converting equipment
- Set up a wear parts inventory on Kanban reorder method
- Added visual boards to update departments/machines on daily production goals
- Instituted a DMS kiosk at Model Machine to set standards for the entire department
- Performed Kaizen events for Set Up reduction on Bobst DRO 1632 9 Color Process Printing RDC
- Managed to reduce set up times from 61 minutes set up average in 2017 to 44.9 minutes in 2018 YTD
- With a record-setting 35 minutes in March
- Brought in high-speed cutting dies for 37" FFG to achieve OE speeds on cutting die orders
- Revised numerous orders to run more efficiently through the department.
Converting Supervisor
PCA - New Oxford full line plant
10.2014 - 08.2017
- Overlook plant production in the Converting department - Rotary die cutter process focus
- Lead Process Improvement Team on all three shifts on MWU servo graphics Rotary Die Cutter to improve safety, quality, and performance
- Supervise the activities/work performance of daily attendants; inflict disciplinary measures whenever needed
- Interview, train, schedule motivate, and direct a team of 30+ employees in the Converting Dept
- Made extensive use of Imaginera's Amtech box plant computer system
- Partner with maintenance personnel to diagnose, maintain, troubleshoot and repair all plant machinery.
Production Supervisor
Coastal Container Corporation
07.2008 - 10.2014
- Overlook total plant production from the hand labor department, Finishing department, and Converting department
- Made extensive use of Imaginera's Amtech box plant computer system
- Coordinated between customer service and production
- Determined how new items would run more efficiently throughout the plant
- Scheduled plant-wide production utilizing Amtech's Smart Plan Scheduling system
- Interview, train, schedule motivate, and direct a team of 70+ employees alongside another supervisor and 2 team leads
- Supervised the activities/work performance of daily attendants; inflict disciplinary measures when needed
- Specialized in fast-tracking the majority of daily "hot" orders through proactive planning and diligent follow-through amongst multiple operations in an efficient manner
- Partner with maintenance personnel to diagnose, maintain, troubleshoot and repair all plant machinery.
Production Supervisor
Kentwood Packaging Corporation
07.2003 - 01.2008
- Responsible for Plant production
- Trained, scheduled, motivated, and directed a team of 20+ employees
- Coordinated min/max (electronic and visual methods) for warehoused parts to ensure product was readily available upon customer demand
- Maintained accuracy and efficiency standards consistently
- Re-arranged work flow to accommodate production changes
- Consistently met deadlines.
Education
Diploma -
North Kent High School
01.2003
Skills
- Customer Assistance
- Sales Negotiations
- Sales Goals Attainment
- Sales Leadership
- Leads Prospecting
- Relationship Building
- Product Merchandising
- Offering Sales Support
- Customer Follow-Up
- Retention Strategies
- Decisive
- Customer Care
- Enthusiastic Yet Professional Demeanor
Languages
Spanish
References
References are available upon request.
Languages
Spanish
Professional
English
Professional
References
References available upon request.
Timeline
New and Used Car Sales Advisor
Toyota of Grand Rapids
01.2022 - Current
Used Car Sales Consultant
Used Car Motor Mall of Grand Rapids
01.2021 - 01.2022
Direct Sales Rep (Outside Sales)
Charter Spectrum
08.2018 - 01.2021
Plant Superintendent
Advanced Design & Packaging (Stronghaven Group- division of Hood Container) Atlanta Division
08.2017 - 08.2018
Converting Supervisor
PCA - New Oxford full line plant
10.2014 - 08.2017
Production Supervisor
Coastal Container Corporation
07.2008 - 10.2014
Production Supervisor
Kentwood Packaging Corporation
07.2003 - 01.2008
Diploma -
North Kent High School