JJ DiJanni
Summary
Polished Hospitality professional with history of success in high-volume environments. Top-notch communicator adept at providing pleasant and personable service while maintaining efficiency. Service-oriented with excellent organization and task-management skills.
Overview
18
18
years of professional experience
Work History
Bell and Valet Supervisor
Eldorado Hotel And Spa
06.2022 - Current
- Provided guests with information regarding hotel's amenities, local attractions, nightlife, dining options and museums.
- Trained, supervised and scheduled new staff members for Valet and Bell teams.
- Successfully created and ran front of house arrival program.
- Created Standard of Procedures for both Valet and Bell teams.
- Straightened up common areas, removed trash and wiped down surfaces to maintain welcoming environment.
- Transferred luggage, bags and other items from vehicles and main lobby to and from guest rooms.
Bell Captain/Valet Supervisor
Inn Of The Anasazi
03.2017 - 09.2020
- Provided guests with information regarding hotel's amenities, local attractions, nightlife, dining options, museums.
- Trained staff to follow LQA and Forbes standards.
- Interviewed and scheduled Valet and Bell team.
- Established positive guest relationships through consistent delivery of excellent customer service.
Lead Valet Attendant
Eldorado Hotel And Spa
05.2012 - 04.2016
- Provided punctual, polite valet services to uphold professional standards.
- Drove varied vehicles, including luxury and sports models, safely and legally.
- Answered guest's questions about property amenities and services.
Bellman/Lead Valet Attendant
Inn Of The Anasazi
04.2009 - 09.2011
- Greeted arriving guests, assisted with luggage and parked the vehicle.
- Transferred luggage, bags and other items from vehicles and main lobby to and from guest rooms.
- Responded immediately to any guest requests or concerns and promptly resolved issues.
Valet Attendant
Las Campanas
04.2006 - 09.2008
- Welcomed arriving guests and explained car retrieval procedures.
- Established positive guest relationships through consistent delivery of excellent customer service.
- Delivered guest vehicles smoothly and met diverse needs of valet guests.
Education
Bachelor of Science - Criminology
University of New Mexico
Albuquerque, NMSkills
- Punctual and Reliable
- Maintain Positive Guest Relations
- Attention to Detail
- Multitasking and Organization
- Knowledge of Local Attractions
- Leadership
Accomplishments
- 2018 Employee of the year - Inn of the Anasazi.
- 2018 Employee of the Quarter - Inn of the Anasazi
- 100% LQA scores on both arrival and departure inspection.
- Employee of the month - Eldorado hotel and Spa.
- Supervised team of 15 staff members.
Timeline
Bell and Valet Supervisor
Eldorado Hotel And Spa
06.2022 - Current
Bell Captain/Valet Supervisor
Inn Of The Anasazi
03.2017 - 09.2020
Lead Valet Attendant
Eldorado Hotel And Spa
05.2012 - 04.2016
Bellman/Lead Valet Attendant
Inn Of The Anasazi
04.2009 - 09.2011
Valet Attendant
Las Campanas
04.2006 - 09.2008
Bachelor of Science - Criminology
University of New Mexico
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