Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Katy Balanzar

Menifee,CA

Summary

Starbucks Store Manager with fourteen years of management experience; is highly energetic, outgoing and detail-oriented. Delivers on multiple priorities while maintaining a passion for providing an exceptional customer experience. Takes pride in fostering an environment for growth and development.

Overview

21
21
years of professional experience

Work History

Store Manager

Starbucks
05.2007 - Current
  • Leads with customer comes first attitude; hires, trains and holds partners accountable for delivering an exceptional customer experience.
  • Identifies store growth opportunities, creates and communicates plans and prioritizes activities that will deliver the most impactful results.
  • Analysis store performance and utilizes problem solving, observation and customer feedback to positively contribute to operational excellence.
  • Effectively uses forecasting and scheduling tools to hire and train new partners to avoid staffing gaps at all levels.
  • Consistently develops top talent and actively supports partner growth and personal development.
  • Inspires great performance by demonstrating passion for culture, products and customers.
  • Regularly solicits performance feedback to support and elevate leadership capability and personal growth.
  • Role models personal development through self-awareness and reflection.
  • Acts as a leader and mentor to peer team; supports Store Manager training and development.
  • Embraces diversity and fosters an environment where sharing of ideas and opinions of others are valued and heard.
  • Actively involved in local community projects; creates and promotes ideas and events where need for service is recognized; committed to company and community sustainability.

Marketing/Catering Director

Bluewater Grill
02.2003 - 12.2010
  • Supported business growth and promoted product through advertisement and communication.
  • Planned and set-up private catered events.
  • Work side by side with Executive Chef to create desired menus and special event platters.

Education

Bachelor of Arts - Liberal Arts And General Studies

California State University - Long Beach
Long Beach, CA
05.2012

Skills

  • Detail-oriented
  • Organized
  • Results Driven
  • Excellent multi-tasker
  • Team-oriented
  • Inventory Management
  • Problem-Solving
  • Prioritizing/Planning
  • Outstanding communication skills
  • Reliable

Accomplishments

Starbucks Store Manager of the Year

Starbucks Bravo Award Recipient for Product Innovation

Starbucks Community Service Area Lead

Starbucks Mall Store Area Lead

Starbucks Origin Experience Alumni

Starbucks Advanced Development Program Lead

Timeline

Store Manager

Starbucks
05.2007 - Current

Marketing/Catering Director

Bluewater Grill
02.2003 - 12.2010

Bachelor of Arts - Liberal Arts And General Studies

California State University - Long Beach

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Katy Balanzar