Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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CHRIS WAGNER

Bristol,TN

Summary

Results-orientated store manager with 20+ years of managerial experience in retail environments. Motivated professional with strengths in supervising employees and promoting optimal customer service. Adept in employee relations, inventory organization, and creating cost-effective solutions. Remains calm and poised in high-pressure situations. Committed to creating an environment that is conducive to achieving increased sales and customer satisfaction.

Overview

20
20
years of professional experience

Work History

Store Manager

Food City
Bristol, VA
03.2021 - Current
  • Recruited, trained and supervised new employees.
  • Resolved customer complaints in a timely manner.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Delegated work to staff, setting priorities and goals.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.

Assistant Store Manager

Food City
Bristol, VA
04.2015 - 03.2021
  • Coached and mentored staff members by offering constructive feedback and taking interest in their long-term career growth
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Identified areas of operational inefficiency and implemented solutions to streamline processes.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Provided feedback on competitor activities and best practices
  • Monitored and maintained inventory levels in stock room and sales floor for entire store.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.

Produce Manager

Food City
Bristol, VA
05.2004 - 04.2015
  • Maintained visually appealing and effective displays for the department
  • Offered exceptional customer service to differentiate and promote the company brand
  • Educated customers on produce and service offerings
  • Kept the showroom clean and maintained neat orderly product displays
  • Recruited, hired, developed and retained retail talent for the company
  • Directed strategic and brand appropriate marketing initiatives to improve presentation and maximize sales
  • Designed displays to make store experience interactive and engaging
  • Arranged items in favorable positions and areas of the store for optimal sales
  • Upheld stock levels and proper pricing for entire department
  • Built relationships with vendors through frequent communication regarding orders and shipments.

Education

High School Diploma -

Sullivan Central High School
01.2003

Skills

  • Customer service-oriented
  • Versatile in changing environments
  • Inventory control procedures
  • Time management
  • Retail merchandising expertise
  • Detail-oriented
  • Proficient multi-tasker
  • Strong communication skills
  • Results driven
  • Personnel training and development
  • Cultivator of teamwork
  • Proficient critical thinking skills
  • Store Operations Oversight
  • Issue Resolution
  • Work Planning and Prioritization
  • Team Building and Leadership
  • Attention to Detail

Accomplishments

  • HIGHEST GROSS PROFIT IN DISTRICT 2 PRODUCE YEARS 2008-2010
  • HIGHEST DISTRIBUTION IN DISTRICT 2 PRODUCE YEARS 2007-2010
  • HIGHEST INCREASE IN GROSS PROFIT DISTRICT 2 YEAR 2013
  • HIGHEST INCREASE IN DISTRIBUTION IN DISTRICT 2 YEAR 2013
  • COMPLETED EFFECTIVE MANAGEMENT TRAINING PROGRAM

Timeline

Store Manager

Food City
03.2021 - Current

Assistant Store Manager

Food City
04.2015 - 03.2021

Produce Manager

Food City
05.2004 - 04.2015

High School Diploma -

Sullivan Central High School

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