Jonathan Diaz
CA
Summary
A determined and diligent student majoring in Data Analytics, seeking entry-level opportunities, with bilingual proficiency and strong communication skills to work effectively with diverse groups. Possesses time management, organizational skills, and motivation to facilitate company growth.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Yellow Dog Windows
Stockton, CA
07.2022 - Current
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Composed grammatically correct, clear and concise email responses to reflect company tone and style.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Production Assistant /Reconditioning Manager
PACIFIC COAST PRODUCERS
Lodi, CA
05.2021 - 05.2022
- Navigated and used an employee software training platform to present and track employee assigned learning plan progress
- Facilitated required training sessions to ensure the organization is compliant with Safe Quality Food and Cal-OSHA standards
- Worked closely with management on safety issues
- Assisted in contact tracing for Covid-19 outbreak testing & Organized hearing test for 300 plus employees
- Overlooked the Reconditioning Department
- Coordinated production requirements with material handling and staffing functions.
- Partnered with human resources on training compliance and performance progression methodologies.
Data Entry Clerk Intern
PACIFIC COAST PRODUCERS
Lodi, CA
06.2019 - 08.2019
- Collected and organized information for entry, prioritizing entries to increase efficiency.
- Followed data program techniques and procedures to maintain data entry requirements.
- Detected flaws in customer and account data, resolving issues and communicating with supervisors.
- Audited new data, identifying potential issues and corroborating reports.
Education
Process of Degree - Data Analytics
San Joaquin Delta College
Stockton, CA05.2024
High School Diploma -
Franklin High School
Stockton, CA12.2020
Skills
- Customer Service
- Multitasking and Prioritization
- Data Entry and Creative problem solving
- Work Planning and Organization
- MS Office Proficiency & Word
- Administrative and Office Support
- Document and Records Management
- Computer Proficiency
References
References upon request
Languages
Timeline
Customer Service Representative
Yellow Dog Windows
07.2022 - Current
Production Assistant /Reconditioning Manager
PACIFIC COAST PRODUCERS
05.2021 - 05.2022
Data Entry Clerk Intern
PACIFIC COAST PRODUCERS
06.2019 - 08.2019
Process of Degree - Data Analytics
San Joaquin Delta College
High School Diploma -
Franklin High School
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