J'Kayla Hulett
Summary
-Driven Pharmacy Technician of 4.5 years with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions.
-Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
-Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level internship position. Ready to help any team achieve company goals. Successful pharmacy technician bringing several years of experience in filling prescriptions with expert accuracy, building relationships with customers and promoting teamwork within pharmacy settings. Knowledgeable about regulatory guidelines and policies governing fraud, waste and abuse.
- Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Administrative Nursing Assistant
Regional One Health Medical Center
Memphis, TN
01.2024 - 05.2024
- Compiled statistical data related to patient outcomes for use in reporting.
- Controlled access to sensitive medical records by maintaining confidentiality policies.
- Inputted discharge summaries into EHR system accurately following up-to-date coding guidelines.
- Conducted research on patient cases to ensure accuracy of documentation.
- Organized medical records, filing documents according to established protocols.
Senior Certified Pharmacy Technician
Walgreen's Pharmacy
Memphis, TN
11.2021 - 04.2024
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Counted, measured and compounded medications following standard procedures.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Reviewed and verified customer information and insurance provider information.
- Communicated directly with doctors offices via telephone, fax and email.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Entered and processed patients' prescriptions into internal system.
- Collected co-payments or full payments from customers.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
Lead Fulfillment Associate
Lowes Home Improvement
Memphis, TN
04.2020 - 06.2021
- Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
- Prepared and organized envelopes, packages, containers, and pallets with correct merchandise counts.
- Followed procedures at all times for personal and team safety.
- Drove customer satisfaction by successfully completing all returns quickly.
- Selected and filled orders from stock to fulfill customer requirements.
- Communicated with other departments to facilitate fulfillment activities and address issues.
- Assisted manager in training new employees to apply strategies and best practices in fulfillment process.
Education
Bachelor of Science - Health Science
University of Memphis
Memphis, TN05.2024
High School Diploma -
Overton High School
Memphis, TN05.2019
Skills
- Problem-Solving Skills
- Manual and Automated Medication Dispensing
- Cash Register Operations
- Pharmacy Records Management
- Patient Confidentiality
- Pharmacy Operations
- Staff Development
- Patient Paperwork
- Insurance Billing
- Information Documentation
- Administrative Support
- Fill Orders
- Resolving Complaints
- Payment Verification
- HIPAA
Certification
- CPhT - Certified Pharmacy Technician
- CPR Certified
- HPV Clinical Course Certified
Timeline
Administrative Nursing Assistant
Regional One Health Medical Center
01.2024 - 05.2024
Senior Certified Pharmacy Technician
Walgreen's Pharmacy
11.2021 - 04.2024
Lead Fulfillment Associate
Lowes Home Improvement
04.2020 - 06.2021
Bachelor of Science - Health Science
University of Memphis
High School Diploma -
Overton High School