Jordan Chambliss
Raleigh,NC
Summary
Experienced in business development, team management, and process implementation, with a strong background in marketing and communication. Additionally proficient in SOP development, policy and procedural design, and human resources management. I am seeking a leadership role where I can leverage my expertise to strengthen client relationships, drive new business growth, and collaborate with company leadership to foster a culture of accountability and shared success. I excel in guest-focused settings, leveraging creativity and analytical problem-solving to drive organizational success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Director of Operations
Urban Air Adventure Park
04.2024 - Current
- Increased revenue by 36.41% in 5 months
- Maintained a 14% labor cost
- Oversaw all aspects of operations for a multi-location organization, including budgeting, staffing, and performance management
- Led cross-functional teams to develop and implement standard operating procedures (SOPs) to ensure consistency and quality across all locations
- Developed key performance indicators (KPIs) for each department to track progress towards operational goals
- Managed the recruitment, onboarding, training, and development of staff members at multiple locations
- Managed capital expenditure projects, ensuring on-time completion and adherence to budget constraints
- Developed and implemented employee training programs to enhance skills and knowledge within the organization
General Manager
Urban Air Adventure Park
08.2020 - Current
- As the General Manager of Urban Air Adventure Parks, I oversee the daily operations and marketing of a family-friendly entertainment center that offers indoor attractions, events, and parties
- My mission is to create memorable and enjoyable experiences for our guests and staff, while ensuring safety, quality, and profitability
- I have successfully spearheaded several initiatives to increase customer satisfaction, retention, and loyalty, such as implementing a successful feedback system, and hosting seasonal promotions
- I have a proven commitment for driving event sales
- I also have a proven track record of leading and developing a high-performing team through carefully designed training programs, managing budgets and inventory, and maintaining compliance with health and safety standards
- Achievements: Successfully launched a new business, and have continued to increase revenue by astronomical percentages each month while maintaining an 11% labor cost, with a staff size exceeding 100 employees
- During the first year of being operational, in the middle of a pandemic, our location won the 'Revenue Crusher' award from Urban Air Corporate, which meant that our revenue was the highest of all 200 locations across the country
- On a day-to-day basis, I handle all things operational, from policy and procedural development to marketing/public relations, corporate event planning, and everything in between
- Successfully implemented new policies and procedures to improve team efficiency
- Managed a team of 120 employees
- Monitored and maintained budgets
- Maintained staffing levels
- Managed and trained new hires
- Prepared payroll
- Planned and coordinated events
- Complied with federal and state mandates for DPH and Employee Laws
Owner/Operator
Haute & Honey
10.2016 - Current
- Launched My first business, an e-commerce boutique
- Developed business and Marketing plan, gained resources from VC's, met with exclusive brand owners and designers, developed my website, handled all creative and marketing promotions, etc
- I became profitable in within the first year of business while holding down other full time positions
Director of Marketing and Business Development
Carole Fabrics
06.2019 - 07.2020
- One of my proudest achievements was successfully spearheading a re-brand for a Hunter Douglas subsidiary
- I successfully developed, implemented, and launched a re-brand of the company
- It was a huge undertaking, and amidst the launch, the pandemic hit
- I switched gears and partnered with United Way to utilize the company's abilities to make masks for first responders and high-risk citizens
- It was well-received by the public, and as the news spread, we got a visit from Governor Brian Kemp
- Furloughed during Pandemic
Catering Sales Manager
Southbound Smokehouse
11.2018 - 06.2019
Customer Service Manager and Interim Store Manager
Kirkland's
09.2017 - 10.2018
Education
Bachelor's degree - Business Administration
University of South Carolina
Columbia, SC05.2010
Skills
Operational Strategy Development: Identifying inefficiencies, mitigating losses, and implementing cost-saving initiatives to enhance profitability
Customer-Centric Growth & Asset Optimization: Strategically expanding market reach and optimizing company assets by implementing tailored solutions that enhance customer experience, build loyalty, and drive long-term value
Team Leadership & Performance Enhancement: Cultivating a high-performing workforce through mentorship, structured development plans, and performance-driven initiatives
Certification
- Bartender License
- Food Handler Certification
- First Aid Certification
- CPR Certification
- Life & Health Insurance License
- Certified Project Manager
- Driver's License
- Lifeguard Training
- ServSafe Manager, 05/01/22 to 05/01/27
- PMP
Groups
- Augusta Chamber of Commerce, 2019, Present
- Daughters of the American Revolution, 2016, Present
- American Marketing Association, 2012, Present
- Young Professionals of Augusta, 2012, 2016
Additional Information - Expertise
- Ad Campaigns
- Creative Marketing Strategy
- Marketing
- Payroll
- Special Events Planning
- Adobe Creative Cloud
- Customer Relations/Service
- Menu Planning
- Staff Management
- Analytics
- Event Coordination
- Network Marketing
- Team Leading
- BEO Development
- Floral Arrangements
- P&L Analysis
- Financial - Budgeting & Accounting
- Training & Recruiting
- Branding
- Fundraising
- Pattern Analysis
- Vendor Relations
- Catering Management
- Graphic Design
- Product Knowledge
- Website Development
- Centerpiece Design
- Graphic Development
- Public Relations
- Wedding Planning
- Communications
- Hospitality Management Sales
- Wine Pairing
- Community Outreach
- Logo Development
- Social Media Marketing
- Consumer Trends
- Market Research
- Social Skills
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Awards
Revenue Crusher Award, 10/01/21, Awarded to the franchise from Unleashed Brands (parent company of Urban Air) who earns the highest revenue in the company for the year.
Timeline
Director of Operations
Urban Air Adventure Park
04.2024 - Current
General Manager
Urban Air Adventure Park
08.2020 - Current
Director of Marketing and Business Development
Carole Fabrics
06.2019 - 07.2020
Catering Sales Manager
Southbound Smokehouse
11.2018 - 06.2019
Customer Service Manager and Interim Store Manager
Kirkland's
09.2017 - 10.2018
Owner/Operator
Haute & Honey
10.2016 - Current
Bachelor's degree - Business Administration
University of South Carolina
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