Jkeha Calloway
Arlington
Summary
Dynamic Customer Service Supervisor at Walmart with a proven track record in problem-solving and relationship building. Enhanced customer satisfaction by swiftly resolving escalated issues and fostering team collaboration. Skilled in training and mentoring, I effectively maximized team performance and maintained a high-quality service environment.
Experienced with leading customer service teams to deliver top-tier support. Utilizes effective communication and problem-solving skills to enhance customer satisfaction. Track record of fostering team collaboration and maintaining service quality.
Customer service professional with extensive experience managing support teams and improving operational efficiency. Recognized for promoting team collaboration and achieving results. Consistently adaptable to changing needs and skilled in conflict resolution and staff training.
Overview
5
5
years of professional experience
Work History
Customer Service Supervisor
Walmart
08.2023 - Current
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Manager
CVS Pharmacy
02.2020 - 07.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
Education
John Leslie Patton
Dallas, TXSkills
- Problem-solving
- Time management
- Customer service
- Multitasking and organization
- Decision-making
- Training and mentoring
- New hire training
- Relationship building
Timeline
Customer Service Supervisor
Walmart
08.2023 - Current
Manager
CVS Pharmacy
02.2020 - 07.2023
John Leslie Patton
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