J.Kent Seitz
Minneapolis,MN
Summary
Dynamic Customer Service Agent with Delta Airlines, recognized for enhancing client satisfaction through effective communication and problem-solving. Trained new hires to uphold corporate standards while streamlining service procedures, resulting in improved operational efficiency. Adept in fast-paced environments, delivering exceptional service with a focus on results and team collaboration.
Overview
42
42
years of professional experience
Work History
Customer Service Agent
Delta Airlines
05.1980 - 02.2022
- Resolved customer inquiries utilizing effective communication and problem-solving techniques.
- Assisted passengers with check-in processes to ensure smooth travel experiences.
- Trained new hires on company policies and customer service best practices to enhance performance.
- Collaborated with team members to streamline service procedures, boosting operational efficiency.
Education
Bachelor of Science - Speech Comunication
University of Minnesota
Minneapolis, MNSkills
Proven performance focus on client satisfaction
Comfortable in fast paced/ever changing operational situations
Focus and accomplished delivery of customer service, always according to the highest of corporate stadards
Timeline
Customer Service Agent
Delta Airlines
05.1980 - 02.2022
Bachelor of Science - Speech Comunication
University of Minnesota