David Sturgis
(MCR) American Airlines Training Facility
Fort Worth,TX
1
Certification
19
years of professional experience
Provided consistent, exceptional customer service supported by more than 7 years in retail and customer service.
Work History
Customer Service Agent
1 Year 3 Months- Assisted passengers with check-in, boarding, and travel documentation using airline reservation systems.
- Resolved fare, itinerary, and baggage concerns while maintaining calm, professional customer interactions.
- Coordinated gate operations with ramp and flight crews to support timely departures and arrivals.
- Processed special service requests, including wheelchair assistance, unaccompanied minors, and standby travel.
Front Desk
1 Year 7 Months- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Supervisor
1 Year 1 Month- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Created new strategies for improving customer service standards within the organization.
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
Sales rep
8 Months- Implemented marketing strategies which resulted in 12% growth of customer base
- Handle the tasks of maintaining and updating the databases of the customer along with referrals
- Perform responsibilities of assisting and supporting accounts receivable staff in following up payments and managing invoices
- Responsible for reconciling balances as well as discrepancies in customer accounts
- Perform the tasks of initiating customer enthusiasm by selling processes and logistics
- Responsible for taking initiatives to meet sales goals and objectives
- Handle the tasks of engaging customers in exploring sales opportunities as well as provide assistance in a friendly and professional manner
- Responsible for conducting bill reviews on customers' accounts
RCA RURAL CARRIER
1 Year 2 Months- Prepared mail trays daily
- Maintained contact with operations area checking whether client media is retrieved timely
- Validated pick-tickets against media accurately for client information checks
- Followed procedures for opening and closing shipping systems
- Re-directed mail / parcels with inappropriate addresses
- Drove assigned mail delivery vehicle
- Maintain a good working relationship in a team environment
- Delivered mail to homes and businesses in cities, towns, and rural areas
- Travelled on established routes, delivering and collecting mail
- Covered routes on foot, by company van or occasionally by local transport
- Collected money for postage due and COD (cash-on-delivery)
- Sold postal products such as stamps and money orders
- Deal with customers queries about postal regulations and services and sometimes complaints as well
- Provided change-of-address cards and other postal forms with assistance to fill them
Sales/Customer Service Representative
6 Years 7 Months- Customer Interface, Greets customers upon entrance and handled all cash and credit transactions
- Assisted customers over the phone regarding store operations, product, promotions and orders
- Helped customers with questions, problems and complaints in person, on the phone, and by email
- Verified that all customers received receipts for purchases
- Personable and deadline-drive Customer Service Representative experienced in working in a fast-paced environment
- Solid team player who offers a positive and cooperative attitude
- General promotion of the products and sold all store products
- Work with vendors concerning price and availability of the products
- Keep track of buy-backs, special orders and damaged product
- Handle customer's complaints and resolve problems
- Rank with the top employee of the month position for continuously 3 times
- Manage floor regarding customer service, maintenance, cashier and sales
- Interface with the vendors of products and maintenance of the record
- Ensure the quality of floor arrangement to avoid damages
Education
Criminal Justice
High School Diploma
Skills
Supported customer service needs with strong focus on client satisfaction.
Handled written and spoken communication clearly and professionally.
Maintained accurate cash counts during transactions.
Applied strong reading skills to follow instructions and complete tasks.
Used point-of-sale systems to process orders and payments.
Took initiative as motivated
quick-start team member.
Helped settle customer concerns and resolve disagreements calmly.
Arrived on time and maintained dependable work habits.
Communicated clearly with coworkers and customers.
Listened carefully to understand needs and respond appropriately.
Certification
Received my Dental Assistant degree from Pure Dental in Irving Texas in 2024
Timeline
Customer Service Agent
Alaska Airlines
07.2025 - CurrentRead More
Front Desk
(MCR) American Airlines Training Facility
03.2025 - CurrentRead More
Supervisor
Sodexo Magic
08.2023 - 09.2024Read More
Sales rep
AT&T
09.2014 - 05.2015Read More
RCA RURAL CARRIER
USPS
06.2013 - 08.2014Read More
Sales/Customer Service Representative
JCPenney
12.2007 - 07.2014Read More
Jim Hill High School
High School Diploma
Read More
Jackson State University
Criminal Justice
Read More