Amy Snyder
Milwaukee,WI
Summary
Effective communication through active listening and clear writing. Supported team collaboration to achieve shared goals. Managed time efficiently to meet deadlines and enhance productivity.
Overview
3
3
years of professional experience
Work History
Customer Service Agent
Avis Budget Group
Milwaukee, WI
12.2024 - 07.2025
- Customer Interaction: Greet, assist, and guide customers through the rental and return process, ensuring high satisfaction.
- Evaluated customer issues and executed prompt solutions to enhance customer satisfaction.
- Operational Tasks: Use handheld devices to check cars, process agreements, and manage bookings.
- Issue Resolution: Resolve customer complaints, damage claims, or reservation issues with a focus on quick resolution.
Service Lineman
Avlight
Milwaukee, WI
10.2022 - 10.2023
- Fueling Operations: Safely fuel aircraft according to specific airline or military procedures.
- Equipment Operation: Drive, operate, and maintain fuel trucks and hydrant carts.
- Safety & Compliance: Adhere to strict safety protocols, including hazardous material handling and fire prevention measures.
- Quality Control: Sample fuel to check for contaminants, water, or impurities.
- Documentation: Maintain accurate, detailed logs of fuel transactions, equipment maintenance, and safety checks.
Ticket/Gate Agent
Contour Airlines
Milwaukee, WI
10.2022 - 02.2023
- Skills: Strong interpersonal skills, proficiency in Microsoft Office (Excel, Outlook, Word), and a typing speed of 30+ WPM.
- Customer Interaction: Assisting with check-in, boarding, and gate procedures, including navigating complex situations and service recovery.
- Operational Support: Processing baggage, gate assignments, and managing boarding procedures.
- Reservations & Ticketing: Assisting with, rebooking, and modifying flight reservations.
- Communication: Communicating flight status updates to passengers.
Education
Associate of Science - Medical Technology
Colorado Technical University
Colorado Springs, CO06-2027
Skills
Teamwork, Communication, Problem-Solving, Time Management Microsoft Office (Word, Excel), Data Entry, Customer Service, and any specific software you know (like Zoom or Trello) Excellent verbal and written communication skills to engage effectively with clients
Assisted clients with inquiries to enhance satisfaction and resolve issues effectively Supported and maintained accuracy in booking details, dates, and client Proficient in utilizing general office software to enhance productivity
Facilitated upselling of services and packages to enhance client satisfaction Adapted to changing schedules and client needs in a remote work environment
Timeline
Customer Service Agent
Avis Budget Group
12.2024 - 07.2025
Service Lineman
Avlight
10.2022 - 10.2023
Ticket/Gate Agent
Contour Airlines
10.2022 - 02.2023
Associate of Science - Medical Technology
Colorado Technical University