J. K E R B Y F R A N Ç O I S
Miami,FL
Summary
Tenacious and dynamic professional with a talent for building fruitful customer relationships through exceptional interpersonal skills. Skilled mediator adept at bridging the gap between client requirements and organizational interests, resulting in mutually beneficial deals. Focused on communication, fostering favorable service applications that maximize customer interest and ensure utmost satisfaction.
Overview
33
33
years of professional experience
Work History
Samsung Representative and Training Instructor
2020 Company
02.2024 - Current
- Act as a representative for Samsung Brand through product Knowledge.
- Conduct routine inspections throughout Miami Dade and parts of Broward.
- Conduct training classes to train and educate associates on product
- Perform inspection on appliances to ensure proper function.
- Build client and managerial rapport while providing technical support for products.
- Respond to customer complaints and provide proKnowledge.edge.
- Coordinate with field manager to bridge gaps between Managers and Associates.
- Maintain communication by responding to emails or via web-based systems.
Samsung Representative and Training Instructor
Premium Retail
01.2020 - 01.2024
- Act as a representative for Samsung Brand through product knowledge
- Conduct routine inspections throughout Miami Dade and parts of Broward
- Conduct training classes to train and educate associates on product knowledge
- Perform inspection on appliances to ensure proper function
- Build client and managerial rapport while providing technical support for products
- Respond to customer complaints and provide product knowledge
- Coordinate with field manager to bridge gaps between Managers and Associates
- Maintain communication by responding to emails or via web-based systems.
Samsung Field Representative
American Retail Solutions
01.2018 - 01.2020
- Provide product knowledge through training classes, discussions, and team exercises
- Build client and managerial rapport while providing technical support for products
- Handle customer issues and provide product knowledge.
Store Manager/Sales Professional
Mattress Firm
01.2015 - 01.2018
- Meet with customers to negotiate deals and address concerns
- Maintain product knowledge and attend regular training on new products
- Monitor store performance and provide regular financial reports to supervisor
- Ensure that showroom is kept to company standard.
Sales Associate/ Customer Service
H.H. Gregg
01.2011 - 01.2015
- Meet and greet prospective customers
- Assess and identify customers’ needs to find products that will suit customer’s needs
- Demonstrate features of various products and address the customer’s concerns
- Stay informed with updated information on industry
- Enter orders and schedule deliveries.
Appliance Specialist/ Customer Service
P.C Richard & Son
01.1992 - 01.2006
- Process and activate credit accounts
- Assess and identify customers’ needs to find products that will suit customer’s needs
- Demonstrate features of various products and address customer’s concerns
- Stay informed with updated information on industry
- Enter orders and schedule deliveries.
Education
Graduated -
Penn Foster Career School
Scranton, PA01.2010
Skills
- Sales Reporting
- Market Research
- Presentations
- Sales expertise
- Client Relationship Building
- Public Speaking
- Customer Relations
- Product Promotions
- Customer Support
- Analytical Thinking
- Client Services
- Territory Management
Licenses
0215- Life Including Variable Annuity and Health
Active CDL License
Timeline
Samsung Representative and Training Instructor
2020 Company
02.2024 - Current
Samsung Representative and Training Instructor
Premium Retail
01.2020 - 01.2024
Samsung Field Representative
American Retail Solutions
01.2018 - 01.2020
Store Manager/Sales Professional
Mattress Firm
01.2015 - 01.2018
Sales Associate/ Customer Service
H.H. Gregg
01.2011 - 01.2015
Appliance Specialist/ Customer Service
P.C Richard & Son
01.1992 - 01.2006
Graduated -
Penn Foster Career School
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