Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
Jkl Michel
Orlando,FL
Summary
Overview
10
years of professional experience
Work History
Haitian Consulate
Protocol and Etiquette
05.2021 - 09.2022
Job overview
- Worked effectively in fast-paced environments.
- Ran errands and provided general office support in a professional environment.
- Paid attention to detail while completing assignments.
Royal Oasis
Event Coordinator
06.2015 - 07.2017
Job overview
- Arranged availability of audio-visual equipment, transportation and displays for various types of events.
- Coordinated schedules and timelines for events.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Reviewed event bills to confirm accuracy and approve payment.
Hotel Henry's Village
Assistant Hotel Manager
09.2014 - 05.2015
Job overview
- Oversaw day-to-day operations of hotel room and employees.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Managed day-to-day operations of lodging facility, scheduling staff.
Walt Disney World Company
ATTRACTIONS HOSTESS AND OPERATOR
10.2012 - 12.2012
Job overview
- Facilitated efficient exits from attractions by detailing proper procedures and reminding guests to collect belongings before disembarking.
- Managed multiple tasks simultaneously and completed all assigned duties each shift.
- Enforced company policies while maintaining cheerful, supportive approach to guests.
Walt Disney World Company
MERCHANDISE AND GUEST SERVICE
07.2012 - 10.2012
Job overview
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Performance to confirm customer service standards were consistently met.
- Set and managed policies for concierge services and guest relations.
Education
Pontificia Universidad Católica Madre Y Maestra Santiago De Los Caballeros
Hotel Administration And Tourism from Hospitality
06.2014
University Overview
- Professional Development: Child protection: Children's Rights in Theory and Practice (HavardX, an online learning initiative oh Harvard University : August 2020)
- Awarded New York State Assembly Certificate of Merit(2017)
- Awarded Perfect Attendance Disney Corporate Communication class 2012
- Awarded Perfect Attendance Award in the DES-Guest Service (2012)
- Completion Disney Exploration Series: Guest Service Class Certificate (2012)
▪ Corporate Communication Class Walt Disney World Certificate (2012)
▪ Completion Disney Internship College Program Certificate (2012)
▪ TC3 Global Certificate of Achievement Disney Internship College Program (2012)
▪ Hotel marketing Congress “Nuevas tendencias del Marketing Mix en el sector turístico” (2009) ▪
▪ Quality and entrepreneurship seminar (2009)
▪ Haitian Conference simulation of the United Nations (SIMHANU 2008)
Skills
- Special Events Management
- Coordinate Operations
- Venue Coordination
- Diplomatic Communication
- Event Calendar Management
- Logistical Coordination
- Protocol Management
- Office Supplies and Inventory
Languages
Spanish
Full Professional
English
Full Professional
French
Native or Bilingual
Haitian Creole
Native or Bilingual
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Protocol and Etiquette
Haitian Consulate
05.2021 - 09.2022
Event Coordinator
Royal Oasis
06.2015 - 07.2017
Assistant Hotel Manager
Hotel Henry's Village
09.2014 - 05.2015
ATTRACTIONS HOSTESS AND OPERATOR
Walt Disney World Company
10.2012 - 12.2012
MERCHANDISE AND GUEST SERVICE
Walt Disney World Company
07.2012 - 10.2012
Pontificia Universidad Católica Madre Y Maestra
Hotel Administration And Tourism from Hospitality