J'Lanique Talton
Atlanta,GA
Summary
Customer service representative with extensive experience in tax preparation and effective client communication. Demonstrated ability to maintain precise records and resolve issues swiftly, resulting in high client satisfaction rates.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Dream Came True Tax Services
Atlanta, GA
01.2020 - Current
- Facilitated tax preparation and filing processes for clients.
- Addressed customer inquiries via phone and email with prompt responses.
- Clarified tax-related concepts and services to enhance client understanding.
- Maintained accurate client records within database systems.
- Collaborated with team members to efficiently resolve customer issues.
- Scheduled appointments and managed calendar for tax consultations.
Customer Service Cashier
Publix Grocery Store
Atlanta, GA
05.2025 - 12.2025
- Processed customer transactions accurately and efficiently at grocery store registers.
- Assisted customers with product inquiries, delivering exceptional service.
- Maintained checkout area cleanliness and organization for optimal experience.
- Handled cash, credit, and debit transactions securely, adhering to store policies.
- Collaborated with team members to restock high-traffic merchandise areas.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
Assistant Teacher
Kids R kids
Atlanta , GA
01.2024 - 12.2024
- Maintained regular communication with parents, teachers, and administrators about student progress and needs.
- Established a calm and disciplined classroom environment to enhance student focus.
- Organized instructional materials, bulletin boards, and displays to support lesson objectives.
- Participated in professional development workshops focused on effective teaching strategies.
- Leveraged technology, including computers, projectors, and iPads, to enrich lessons.
- Safeguarded confidential information pertaining to staff and families.
Education
High School Diploma -
Eminence High School
Simpsonville, KY12-2010
Skills
- Tax preparation and database management
- Client communication and appointment scheduling
- Customer service and complaint resolution
- Team collaboration and organizational skills
- Attention to detail and time management
- Credit card processing and dispute resolution
Timeline
Customer Service Cashier
Publix Grocery Store
05.2025 - 12.2025
Assistant Teacher
Kids R kids
01.2024 - 12.2024
Customer Service Representative
Dream Came True Tax Services
01.2020 - Current
High School Diploma -
Eminence High School