J'Llavon Tinsley
Stafford,VA
Summary
Versatile worker, with backgrounds in Sales, Customer Service, and Government. Dedicated and hardworking with internal drive to deliver excellence. Successful in working long hours in challenging environments and adept at handling confidential/sensitive information. Excels in building strong relationships, adapting to learning new processes quickly, and able to handle multiple objects while producing high quality work in fast paced environments.
Overview
4
4
years of professional experience
Work History
Management Analyst
Defense Innovation Board
07.2023 - Current
- Evaluated current processes to develop improvement plans for Federal Advisory Committees.
- Reviewed internal systems and organized training plans to address areas in need of improvement.
- Queried FACA databases for information needed for report processing.
- Produced detailed and relevant reports for use in making business decisions.
- Drafted and managed renewals, memos, appointments, and assignments requiring signature of Secretary of Defense on behalf of Board Members
Correspondence Management Analyst
Qualx Corporation
10.2022 - 07.2023
- Holds active Top Secret Security Clearance, contracted at the Pentagon to analyze incoming complaint production, examines case flow, and monitors trends in distribution to ensure proper dissemination of cases
- Acts as a liaison between the Secretary of Defense and other divisions
- Documented and tasked information sent from the White House to Private Citizens to effectively attend to issues from constituents
- Provided on-site client support, including but not limited to client inquiries, miscellaneous research, and advise on analytic methods
- Collaborated with program offices and agency heads proficiently communicating and transmitting sensitive correspondence using the Department’s electronic correspondence system for record management and documentation
Administrative Assistant/ Customer Service Representative
Editions Consulting
09.2021 - 04.2022
- Worked on a vison waiver project with the United States Department of Transportation
- Conducts calls with individuals and implements data into waivers for people who need to drive interstate Used Government database to fulfill suitors such as processing and deducing information to tend to customers
- Familiar with Government Logistics and can work alone or within a team environment to complete tasks on time no matter the volume
Computer Sales Consultant
Best Buy
10.2019 - 02.2020
- Personalizes each experience by creating a connection between myself and the guest by demonstrating knowledge of products to satisfy their needs and wants
- Stays up to date with trends to use as experience towards customers Adapted quickly to new environment of the technological world and kept and delivered the status quo of the store exceptionally
- Top 10 Best Buy credit card seller in the store within first month of work
Education
Political Science, Spanish
Oakwood University
Huntsville, AlabamaSkills
- Development and Analysis Research
- Quantitative Skills
- Excellent Written and Oratory Skills
- Risk Management
- Communication and Negotiation
- Record-Keeping
- Program Management
- Policy & Procedure Enforcement
Timeline
Management Analyst
Defense Innovation Board
07.2023 - Current
Correspondence Management Analyst
Qualx Corporation
10.2022 - 07.2023
Administrative Assistant/ Customer Service Representative
Editions Consulting
09.2021 - 04.2022
Computer Sales Consultant
Best Buy
10.2019 - 02.2020
Political Science, Spanish
Oakwood University
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