Summary
Overview
Work History
Education
Skills
Refrences
Timeline
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Joshua Swenink

San Diego,CA

Summary

Adaptable gaming professional with strong cash handling and guest service skills. Experienced in supporting slot operations, handling jackpots, and resolving guest disputes with accuracy and professionalism. Known for attention to detail and quick learning in fast-paced casino settings.

Overview

13
13
years of professional experience

Work History

Slot Attendant

Viejas Casino & Resort
Alpine, CA
01.2017 - 09.2026
  • Identified slot machine issues, completing basic repairs, and communicating with technicians for more extensive repair work.
  • Maintained accountability of money banks and released to assigned personnel.
  • Processed ticket and cash requests at slot machines.
  • Updated computerized database with player information such as name, address and contact details.
  • Verified player club cards and explained rewards program details.
  • Paid jackpot hand pays while following casino cash handling procedures.
  • Monitored casino floor for guest safety and gaming policy compliance.
  • Supported promotions, drawings, and guest service events across resort gaming areas.
  • Inspect gaming machines for malfunctions, tampering, and reported issues to supervisors immediately.
  • Solve or attempt to solve guest disputes involving bet amount, winnings received, coin-in, and game results.
  • Prepared tax documents for guests winning over the jackpot threshold.

Food and Beverage Server

Viejas Casino & Resort
Alpine, CA
09.2013 - 01.2017
  • Served a high volume of daily customers with efficient, attentive service.
  • Took food and beverage orders accurately on the point-of-sale system.
  • Delivered meals and drinks from kitchen and bar promptly.
  • Greeted casino and resort guests with friendly, attentive service.
  • Processed guest payments and managed cash and credit transactions accurately.
  • Kept tables and service stations clean and organized to enhance guest experience.
  • Followed food safety and sanitation standards across service areas.

Education

High School Diploma -

Mount Miguel High School
Spring Valley, CA
06-2009

Skills

  • Database management
  • Cash handling
  • Quick learning
  • Attention to detail
  • Problem solving
  • Customer service

Refrences

Duntae McGinnis | Viejas Casino & Resort

Former Slot Attendant / Manager

619.486-4213

Marcus Shammas | Viejas Casino & Resort

Slot Attendant

619.455.7466

Sasha Salganick | Viejas Casino & Resort

Former Slot Attendant Supervisor / Manager

619.899.9951

Timeline

Slot Attendant

Viejas Casino & Resort
01.2017 - 09.2026

Food and Beverage Server

Viejas Casino & Resort
09.2013 - 01.2017

High School Diploma -

Mount Miguel High School
Joshua Swenink