Summary
Overview
Work History
Education
Skills
Timeline
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J'Lyn Snerling

Hattiesburg,MS

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Foundever
Hattiesburg, MS
10.2023 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Customer Service Representative

Alorica
Gulfport, MS
06.2022 - 08.2023
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Assistant Manager

Taco Bell
Laurel, MS
02.2016 - 05.2022
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Ensured compliance with safety regulations and company policies.
  • Supervised daily operations including scheduling shifts, assigning duties.

Education

High School Diploma -

Gulport High School
Gulfport, MS
05-2018

Skills

  • Call Management
  • Scheduling
  • Inbound and Outbound Calling
  • Data Entry
  • Customer service
  • Positive and professional
  • Account updating
  • Opening and closing accounts

Timeline

Customer Service Representative

Foundever
10.2023 - Current

Customer Service Representative

Alorica
06.2022 - 08.2023

Assistant Manager

Taco Bell
02.2016 - 05.2022

High School Diploma -

Gulport High School
J'Lyn Snerling