J'mal Martin
Philadelphia,PA
Overview
1
1
year of professional experience
Work History
Training Specialist
Target
05.2022 - Current
- Trained and mentored Number new personnel hired to fulfill various roles.
- Designed and facilitated training courses, aligning new learning development and solutions to organization's strategic goals, mission and vision.
- Coordinated administrative functions necessary to deliver and document training programs.
- Documented participation and evaluated learning for each participant.
- Conducted orientation sessions to assess skill levels and areas of strength and weakness.
- Developed training handbooks, computer tutorials and reference materials.
Warehouse Lead
Amazon
11.2021 - 05.2022
- Trained employees on equipment operation and safety protocols.
- Oversaw daily operations and shipping and handling processes.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Recorded information, shortages and discrepancies to keep records current and accurate.
Hospitality Team Member
Cescaphea
08.2021 - 09.2021
- Collaborated with various team members to meet guests' requests.
- Tracked guest satisfaction surveys to recognize trends and create action plans for improving guest services.
- Increased customer service ratings significantly through personable service.
- Collaborated with maintenance, housekeeping and security teams to resolve requests and issues efficiently.
Education
Schuylkill Technology Centers
Frackville, PA06.1994
Skills
- Orientation and Onboarding
- Procedure Manual Writing
- Buffet Setup and Takedown
- Guest Relations Management
- Group Discussion Facilitation
- Training Method Development
- Maintaining PPE
- Task Coordination
Accomplishments
- Documented and resolved Issue which led to Results.
- Achieved Result through effectively helping with Task.
- Supervised team of Number staff members.
Timeline
Training Specialist
Target
05.2022 - Current
Warehouse Lead
Amazon
11.2021 - 05.2022
Hospitality Team Member
Cescaphea
08.2021 - 09.2021
Schuylkill Technology Centers