Johanna Manzelli

• Increased sales revenue by developing and implementing effective sales strategies.
• Built long-lasting client relationships through excellent customer service and consistent follow ups.
• Utilize expertise in sales to develop and implement innovative systems and protocols, while
  ensuring seamless onboarding of new clients into our coaching programs and DSO groups.
• Liaison for doctors transitioning from the sales department into coaching programs.
• Consistently increasing sales while shortening sales cycles.
• Accountable for consecutively increasing attendance and active participation of clients at company
  events and virtual trainings.
• Increased customer retention 13% by implementing new systems.
• Continuously expanding the sales team by conducting interviews, making hiring decisions and
  providing comprehensive training for new hires.
• Effectively manage team members, ensuring accountability for meeting and exceeding
  established KPIs.
• Responsible for a 20% reduction in margin of errors, while efficiently managing multiple moving
  parts which require a high level of detail, organization, and time management expertise.
• Onboarded 53 customers successfully to increase revenue by 22%.
• Sourced and closed 28 new customers through consultative sales.

• Assisted in all procedures including, but not limited to: crowns, crown temporizations, composites and sealants, Invisalign, emergency visits, consultations, bleaching, taking radiographs and panoramic images, veneers, sport and night guards, occasional endo, and extractions.
• Conducted lab work including impressions and pouring and trimming models, bleach trays, and retainers.
• Managed high call volume with tact and professionalism.
• Managed provider relations through incoming and outgoing calls.
• Demonstrated proficiency in coordinating patient treatment plans and maintaining accurate case notes.
• Performed administrative duties as a cross trained assistant such as data entry, filing, and processing paperwork to ensure smooth and efficient operations.

• Consistently demonstrated a high level of technical expertise, exceptional patient care, and
attention to detail, earning the trust of patients and dental professionals.

• Consistently exceeded sales targets as a top-performing real estate salesperson, delivering
exceptional service, fostering strong client relationships, and negotiating successful transactions.
• Sourced and closed 64 new customers through consecutive sales and rentals.