Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
SeniorSoftwareEngineer
Joseph McLeod

Joseph McLeod

Lugoff,SC

Summary

Enthusiastic IT Specialist polished in optimizing systems to address dynamic needs, improve collaboration and strengthen security. Weighs crucial business and IT needs against procedural limitations to assess roadmaps for optimal functions and budgetary restrictions.

Overview

23
23
years of professional experience

Work History

Business Owner

Surefire Tech LLC
11.1999 - Current
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Analyzed issues to identify troubleshooting methods needed for quick remediation.
  • Documented support interactions for future reference.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Installed, modified, and repaired software and hardware to resolve technical issues.
  • Managed over 90 mainly small business clients.

Bar Manager / Bartender

Foxes Den Club Inc
02.2003 - Current
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Created spreadsheet that would breakdown product cost, tax cost, and profit breakdown for each shot of liquor and increased profit by over one dollar per drink.

Education

Some College (No Degree) - Associates in Computer Technology

Central Carolina Technical College
Sumter

No Degree - Physical & Logical Data Recovery

Digital Recovery BR
Goania, Brazil

Skills

  • Attention to Detail
  • Multitasking Abilities
  • MS Office
  • Organization and Time Management
  • Analytical and Critical Thinking
  • Decision-Making
  • Problem-Solving
  • Self-Motivated

Hobbies

A few of my interests and hobbies include Locksport (picking locks for fun and challenge), flying drones, Amateur Radio (K6ALI), and running an ADS-B airplane tracking system that aggregates data to adsbexchange.

Timeline

Bar Manager / Bartender

Foxes Den Club Inc
02.2003 - Current

Business Owner

Surefire Tech LLC
11.1999 - Current

Some College (No Degree) - Associates in Computer Technology

Central Carolina Technical College

No Degree - Physical & Logical Data Recovery

Digital Recovery BR

Similar Profiles

CREATE PROFILE
Joseph McLeod