Work Preference

Summary

Overview

Work History

Education

Skills

Timeline

Open To Work

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JMERIAH BOOKER

Abingdon

Work Preference

Desired Job Title

Customer Success SpecialistData Entry ClerkData Entry/Account Administrator

Work Type

Full Time

Location Preference

RemoteHybrid

Location: Abingdon, US

Open to relocation: Yes

Important To Me

Career advancementWork from home optionWork-life balanceCompany CulturePaid sick leave401k matchPaid time off

Summary

Professional with proven track record in customer success. Skilled in client relationship management, problem-solving, and driving customer satisfaction. Strong focus on team collaboration and delivering impactful results. Proficient in utilizing various software applications, ensuring data integrity, and seeking to leverage skills and expertise to contribute effectively. Adaptable, reliable, and skilled in communication and conflict resolution.

Overview

years of professional experience

Work History

Customer Success Specialist

Total Wine & More

Bethesda, MD, USA

06.2023 - Current

Accurately input and maintain large volumes of data into company databases.
Ensure data integrity and conduct regular quality checks.
Collaborate with team members to meet project deadlines and goals.
Implemented workflow improvements to enhance data processing efficiency.
Collaborated with cross-functional teams to streamline information sharing processes.
Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
Contributed to team success by consistently meeting or exceeding performance targets in speed, accuracy, and output volume. Increasing productivity by 12%.
Compared transcribed data with source document to detect and correct errors.
Updated and maintained customer information, documents and records.

Data Entry Clerk

WNS Global

Baltimore, MD, USA

01.2023 - 06.2023

Assist with data entry tasks under the supervision of senior staff.
Conduct research and gather data from various sources.
Compile and organize data for analysis and reporting purposes.

Data Entry/Account Administrator

Geico

Nottingham, MD, USA

08.2018 - 12.2021

Perform administrative tasks and assisted in executing business solutions.
Successfully enter data into company database and validated the accuracy of valuable company information.
Use and analyze data from automated information aggregators to update the database.
Managed accounts payable and receivable processes to ensure timely payments and accurate record-keeping. Increasing on time payments and collection payments by 5%.