Desired Job Title
Customer Success SpecialistData Entry ClerkData Entry/Account AdministratorWork Type
Full TimeLocation Preference
RemoteHybridLocation: Abingdon, US
Open to relocation: Yes
Open To Work
Verified
This profile is verified using an email address.
JMERIAH BOOKER
Abingdon
Work Preference
Summary
Professional with proven track record in customer success. Skilled in client relationship management, problem-solving, and driving customer satisfaction. Strong focus on team collaboration and delivering impactful results. Proficient in utilizing various software applications, ensuring data integrity, and seeking to leverage skills and expertise to contribute effectively. Adaptable, reliable, and skilled in communication and conflict resolution.
Overview
8
8
years of professional experience
Work History
Customer Success Specialist
Total Wine & More
Bethesda, MD, USA
06.2023 - Current
- Accurately input and maintain large volumes of data into company databases.
- Ensure data integrity and conduct regular quality checks.
- Collaborate with team members to meet project deadlines and goals.
- Implemented workflow improvements to enhance data processing efficiency.
- Collaborated with cross-functional teams to streamline information sharing processes.
- Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
- Contributed to team success by consistently meeting or exceeding performance targets in speed, accuracy, and output volume. Increasing productivity by 12%.
- Compared transcribed data with source document to detect and correct errors.
- Updated and maintained customer information, documents and records.
Data Entry Clerk
WNS Global
Baltimore, MD, USA
01.2023 - 06.2023
- Assist with data entry tasks under the supervision of senior staff.
- Conduct research and gather data from various sources.
- Compile and organize data for analysis and reporting purposes.
Data Entry/Account Administrator
Geico
Nottingham, MD, USA
08.2018 - 12.2021
- Perform administrative tasks and assisted in executing business solutions.
- Successfully enter data into company database and validated the accuracy of valuable company information.
- Use and analyze data from automated information aggregators to update the database.
- Managed accounts payable and receivable processes to ensure timely payments and accurate record-keeping. Increasing on time payments and collection payments by 5%.
Education
Medical Reimbursement & Coding - Medical Coding
Bryant & Stratton University
Buffalo12-2025
Skills
- Proficient in Microsoft Office Suite
- Strong attention to detail
- Ability to work independently
- Ability to work as part of a team
- Strong communication skills
- CRM software
- Cross-functional coordination
- Sales support
- Call center operations
- Problem resolution
- Data collection
- Complaint handling
- Product knowledge
- Live chat support
- Reading comprehension
- Customer relations
Timeline
Customer Success Specialist
Total Wine & More
06.2023 - Current
Data Entry Clerk
WNS Global
01.2023 - 06.2023
Data Entry/Account Administrator
Geico
08.2018 - 12.2021
Medical Reimbursement & Coding - Medical Coding
Bryant & Stratton University