Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jmiyra Rogers

Greensburg ,LA

Summary

Proven track record in enhancing customer satisfaction and streamlining database management, as demonstrated at Aucera. Skilled in both critical thinking and customer relations, I excel in environments requiring attention to detail and a proactive approach to problem-solving. Achieved significant improvements in service delivery by leveraging expertise in EMR/EHR and compassionate care. Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Positive, compassionate, and patient with deep understanding of human behavior and emotional intelligence. Familiar with basic care practices and techniques, including medication administration and personal support. Dedicated to improving quality of life for individuals by providing attentive and empathetic care. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Personable and compassionate individual with natural ability to connect with children and create nurturing environment. Knowledge of early childhood development and classroom management, including activity planning and basic first aid. Committed to fostering positive and engaging atmosphere that supports children's growth and learning.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customs Service Representatives

Aucera
09.2023 - 09.2024
  • Maintained productivity and quality standards at all times.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
  • Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.

Medical Assistant

Amite Rural Health Clinic
12.2023 - 04.2024
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.

Direct Service Worker

Faith and Hope Independent Living
08.2023 - 10.2023
  • Promoted independence among clients through teaching life skills such as cooking, cleaning, and budgeting.
  • Enhanced client safety by diligently monitoring their well-being and reporting any concerns to supervisors.
  • Coordinated recreational activities that promoted socialization among peers while also improving overall mental health for participating clients.
  • Maintained clean, safe, and well-organized patient environment.

Daycare Assistant Teacher

Tech Kids Stem Academy
05.2023 - 07.2023
  • Maintained accurate records of attendance, incident reports, meal counts, and other essential documentation as required by state regulations or center policies consistently.
  • Ensured child safety by maintaining a clean, organized, and hazard-free facility at all times.
  • Arrived at assigned areas on time, prepared, and ready to work.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.

Cashier

Walmart
01.2022 - 09.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Education

Certificate Of Technical Studies - Medical Assistant

Northshore Technical Community College
Greensburg, LA
05.2024

High School Diploma -

St Helena College And Career Academy
Greensburg, LA
08.2023

Skills

  • Customer Support
  • Customer Relations
  • Database Maintenance
  • Organization
  • Complaint Handling
  • Database Management
  • Customer Relationship Management
  • Account Updates
  • Account Management
  • Trend tracking
  • Technical Support
  • Service Reporting
  • Calendar Management
  • Payment Acceptance
  • Schedule Management
  • Service Recommendations
  • Problem-solving abilities
  • Critical Thinking
  • Active Listening
  • Team Development
  • Customer Service
  • Problem Resolution
  • Documentation
  • Scheduling
  • HIPAA Compliance
  • Patient Scheduling
  • Vital Sign Monitoring
  • Medical Terminology
  • EMR / EHR
  • Direct Patient Care
  • Patient-focused care
  • Phlebotomy
  • Electronic Health Records
  • Electronic Medical Records
  • CPR
  • Immunization Administration
  • Daily living activities
  • Housekeeping tasks
  • Medication monitoring
  • Activities of daily living assistance
  • Patient Care
  • Safety awareness
  • Compassionate Care
  • First aid and safety
  • Heavy Lifting
  • Transportation
  • Direct care
  • Personal Hygiene Assistance

Certification

  • CCMA - Certified Clinical Medical Assistant
  • First Aid/CPR Certified

Timeline

Medical Assistant

Amite Rural Health Clinic
12.2023 - 04.2024

Customs Service Representatives

Aucera
09.2023 - 09.2024

Direct Service Worker

Faith and Hope Independent Living
08.2023 - 10.2023

Daycare Assistant Teacher

Tech Kids Stem Academy
05.2023 - 07.2023

Cashier

Walmart
01.2022 - 09.2022

Certificate Of Technical Studies - Medical Assistant

Northshore Technical Community College

High School Diploma -

St Helena College And Career Academy
Jmiyra Rogers