Jessica Morales
Nestlé
Akron,OH
11
years of professional experience
Supply Chain professional with 4+ years of Nestlé experience supporting SAP-driven operations, customer service, data accuracy, issue resolution, and cross-functional supply chain processes. Experienced in researching operational issues, analyzing data, identifying root causes, and coordinating solutions with business and technical partners. Strong background in maintaining data integrity, resolving complex exceptions, supporting continuous improvement initiatives, and communicating solutions to stakeholders in a fast-paced environment.
Work History
Customer Solutions Specialist
1 Year 7 Months- Executed end-to-end customer order management, resolving exceptions and ensuring accurate, timely fulfillment to enhance customer satisfaction.
- Utilize SAP daily to monitor order flow, analyze supply constraints, resolve exceptions, and support inventory accuracy.
- Collaborated with Manufacturing, Inventory Control, Transportation, Sales, Finance, and Co-Manufacturers to address operational issues affecting supply chain efficiency.
- Analyze shortages, production delays, inventory discrepancies, and customer claims to identify root causes and implement corrective actions.
- Facilitated inventory reconciliations, managed returns and chargebacks, and led process improvement initiatives to uphold data integrity.
Customer Solutions Associate
2 Years 10 Months- Processed customer orders in SAP while maintaining high service levels and order accuracy.
- Investigated SAP data discrepancies and collaborated with EDI teams to resolve data issues, ensuring accurate order processing and effective downstream communication.
- Collaborated with supply chain functions to research and resolve inventory, shipping, and order issues, enhancing overall operational workflow.
- Streamlined operational efficiency through data analysis and proactive problem solving, improving communication across teams.
Shift Manager
1 YearSpecialty Sales Associate
4 YearsSales Representative
3 YearsEducation
Bachelor of Business Administration - Marketing Management
Skills
SAP
Data Analysis
Data integrity
Root Cause Analysis
Data Accuracy
Process Improvement
Continuous Improvement
Cross-Functional Collaboration
Stakeholder Communication
Cross-functional teamwork
Stakeholder engagement
Issue Research
Timeline
Customer Solutions Specialist
Nestlé
01.2025 - CurrentRead More
Customer Solutions Associate
Nestlé
02.2022 - 12.2024Read More
Shift Manager
Chill Artisan Ice Cream
01.2019 - 01.2020Read More
Specialty Sales Associate
JCPenney
01.2016 - 01.2020Read More
Sales Representative
Dial America
01.2016 - 01.2019Read More
The University of Akron
Bachelor of Business Administration from Marketing Management
Read More