Jarrett Morgan
North Richland Hills
Summary
Dynamic business owner with a proven track record at Morgan Concierge Services, excelling in operations management and sales negotiation and enhanced customer satisfaction through strategic service improvements. Skilled in financial planning and adept at fostering loyalty and repeat business.
Overview
9
9
years of professional experience
Work History
Owner/Operator
Morgan Concierge Services
02.2022 - 08.2025
- Operated daily business functions to ensure smooth operations and customer satisfaction.
- Developed and implemented standard operating procedures for efficiency.
- Monitored customer feedback to improve service quality and offerings.
- Coordinated with suppliers to negotiate terms and secure necessary resources.
- Handled cash transactions accurately, maintaining financial integrity.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Negotiated contracts with vendors to secure favorable terms for the business.
Server/Trainer
L'Italiano Ristorante
08.2019 - 01.2022
- Trained new servers on menu knowledge and service standards
- Developed onboarding materials to enhance training effectiveness
- Monitored service delivery to ensure exceptional guest experiences
- Collaborated with management to refine training processes and protocols
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
Head Server/Trainer
Floritinos Trattoria
04.2016 - 02.2019
- Oversaw daily restaurant operations, ensuring high service standards and guest satisfaction.
- Trained and mentored new servers on menu knowledge and customer service excellence.
- Provided coaching and mentoring to employees.
- Contributed to the retention of top talent by providing employees with the resources and support necessary to excel in their roles.
- Implemented upselling techniques that enhanced customer experience and increased sales revenue.
Education
High School Diploma - AHLA - Certified Hospitality Manager
Essex Junction Union High School
Essex Junction, VTSkills
- Operations management
- Documentation and reporting
- Business planning
- Sales negotiation
- Financial planning
Timeline
Owner/Operator
Morgan Concierge Services
02.2022 - 08.2025
Server/Trainer
L'Italiano Ristorante
08.2019 - 01.2022
Head Server/Trainer
Floritinos Trattoria
04.2016 - 02.2019
High School Diploma - AHLA - Certified Hospitality Manager
Essex Junction Union High School