JMya Gilbert
Birmingham
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring relevant work experience to your team.
Overview
8
8
years of professional experience
Work History
Patient Access Representative
Children's of Alabama
11.2023 - Current
- Scheduled patient appointments, coordinating with healthcare providers to optimize scheduling efficiency
- Greeted and checked in patients, ensuring accurate collection of demographic and insurance information
- Resolved patient inquiries and concerns regarding appointments, insurance coverage, and billing discrepancies
- Maintained electronic medical records (EMR) system accuracy by updating patient information and documenting interactions
- Performed pre-registration activities for upcoming surgeries or procedures, ensuring all necessary documentation is complete
- Ensured compliance with HIPAA regulations when handling sensitive patient information
- Participated in training sessions to stay updated on changes in policies, procedures, and insurance guidelines
- Assisted in the coordination of referrals to specialists or other healthcare facilities as needed
Footlocker Sales Associate
Foot Locker
04.2018 - 03.2026
- Exchanged merchandise for customers and accepted returns.
- Inventoried stock and requisitioned new inventory.
- Placed special orders, submitted online orders or contacted other stores to find desired items.
- Recommended, select and help locate and obtained merchandise based on customer needs and desires.
- Greeted customers and ascertained what each customer wanted and needed.
- Arranged and display merchandise to promote sales.
- Helped customers try on and fit merchandise.
- Computed sales prices, total purchases and received and processed cash and credit payment.
- Performed sales floor work, such as greeting and assisting customers, stocking shoes and taking inventory.
- Opened and closed cash registers, balanced cash drawers and made deposits.
Retail Stock Associate
Polo Ralph Lauren Factory Store
12.2021 - 09.2022
- Requisitioned merchandise from suppliers based on available space, customer demand and advertised specials.
- Disposed of damaged or defective items.
- Used ID tags, stamps and electronic marking tools to mark stock items.
- Packed customer purchases in bags or cartons.
- Provided assistance and direction to other stockroom workers.
- Stocked the floor with new or transferred merchandise.
- Referred to price lists to attach and change price tags on merchandise.
- Itemized and total customer merchandise selection at checkout counter, using cash register and accepted cash and charge card for purchases.
Education
College in Healthcare Management -
University of Alabama At Birmingham
AL07-2027
Skills
- Organizational skills
- Communication skills
- Time management
- Active Learning
- Customer service
- Medical office experience
- Phone etiquette
- Critical Thinking
- Social listening
Accomplishments
- Provided hands-on practical training, mentorship, and supervision to new employees
- Guided learners through day-to-day tasks, demonstrating professional skills, and ensuring patient safety
- Provided immediate constructive feedback and completing formal evaluations to track new employees progress
Timeline
Patient Access Representative
Children's of Alabama
11.2023 - Current
Retail Stock Associate
Polo Ralph Lauren Factory Store
12.2021 - 09.2022
Footlocker Sales Associate
Foot Locker
04.2018 - 03.2026
College in Healthcare Management -
University of Alabama At Birmingham