Jawad NISAR

• Gathered and translated business requirements into technical specifications, user stories, and process flows for fraud detection systems
• Partnered with business and technology teams to design and implement control frameworks supporting fraud risk mitigation
• Supported Agile delivery lifecycle, including backlog grooming, sprint planning, and stakeholder alignment
• Developed test plans and supported UAT to ensure solutions aligned with regulatory and operational requirements
• Contributed to process optimization and system enhancements within fraud servicing workflows

• Developed Tableau dashboards and analytics solutions supporting business, compliance, and regulatory reporting
• Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions
• Executed data extraction, transformation, and validation using Alteryx and enterprise data tools
• Partnered with stakeholders across operations, compliance, and leadership to deliver data-driven insights
• Performed UAT and validation of reporting solutions, ensuring data accuracy and control alignment
• Supported data governance and reporting controls for regulatory and internal risk management needs

• Identified critical bugs through thorough testing processes, enhancing overall product performance.
• Maintained test environment stability by conducting regular maintenance and system upgrades, ensuring accurate testing results.
• Enhanced user experience by conducting usability testing and providing recommendations for improvements.
• Collaborated with development teams to resolve defects and improve the overall stability of applications.

• Minimized risk of production failures by verifying fixes for identified defects before final implementation.
• Promoted a culture of continuous improvement within the organization through effective documentation review, process optimization, and stakeholder engagement during the UAT phase.
• Streamlined testing processes by creating comprehensive UAT test plans, test scripts, and user scenarios based on business requirements.
• Supported successful product launches with thorough UAT execution, ensuring critical defects were addressed promptly.

• Validated corporate actions events across global markets (dividends, mergers, exchanges)

• Reconciled internal and external data sources ensuring data integrity

• Conducted research and resolved discrepancies across financial systems

• Handled client inquiries related to accounts, transactions, and fraud concerns

• Ensured compliance with banking regulations and documentation standards

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.