Hi, I’m
Jnasia Burch
Lawnside,NJ
Summary
Proven leader at Family Dollar, adept in staff supervision and retail operations, enhanced customer satisfaction through meticulous service and operational excellence. Excelled in money handling and fostering team motivation, achieving significant reduction in cash discrepancies. Demonstrated exceptional multitasking and communication skills, driving productivity and maintaining high-quality standards across roles.
Overview
7
years of professional experience
Work History
Family DollarCamden, NJ
Assistant Manager
03.2020 - 10.2023
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
UPSParsippany, NJ
Package Handler
09.2022 - 01.2023
Job overview
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
- Used hand-held scanners and physical logs to accurately track item movements.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Proved successful working within tight deadlines and a fast-paced environment.
BarclaysCherry Hill, NJ
Dietary Aide
04.2019 - 02.2021
Job overview
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
Applebee's Grill + BarCherry Hill, NJ
Hostess
06.2018 - 08.2019
Job overview
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Republic ServicesCamden, NJ
Recycling Sorter
10.2016 - 05.2018
Job overview
- Maintained strong attention to detail while performing fast-paced manual sorting tasks, ensuring maximum efficiency without sacrificing accuracy.
- Participated in regular safety meetings to stay up-to-date on industry best practices and maintain compliance with OSHA regulations.
- Facilitated open communication among team members, fostering a collaborative atmosphere that boosted productivity levels.
- Collected and sorted recyclable construction materials such as concrete, drywall and plastic into appropriate containers.
Education
Camden High SchoolCamden, NJ
High School Diploma
06.2011
University Overview
- [Number] GPA3.6
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Supervision
- Retail Operations
- Employee Scheduling
- Sales Strategies
- Customer Service
- Multitasking
- Excellent Communication
Timeline
Package Handler
UPS
09.2022 - 01.2023
Assistant Manager
Family Dollar
03.2020 - 10.2023
Dietary Aide
Barclays
04.2019 - 02.2021
Hostess
Applebee's Grill + Bar
06.2018 - 08.2019
Recycling Sorter
Republic Services
10.2016 - 05.2018
Camden High School
High School Diploma