Summary
Overview
Work History
Education
Skills
Timeline
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Jnayah Orme

Birmingham,AL

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

4
4
years of post-secondary education
5
5
years of professional experience

Work History

Customer Service Representative

UAB Medicine
Birmingham, Alabama
11.2024 - 06.2026
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Handled patient complaints with empathy and professionalism to ensure satisfaction.
  • Assisted patients in scheduling appointments and managing their inquiries.
  • Communicated effectively with healthcare providers to relay patient information.
  • Provided clear information about medical services and procedures to patients.
  • Utilized electronic health record systems for accurate patient data management.
  • Maintained confidentiality of patient records in compliance with regulations.

Patient Care Technician

Legacy Health and Rehabilitation Center
Birmingham, AL
08.2021 - 08.2025
  • Monitored vital signs and reported changes to the healthcare team.
  • Assisted nursing staff with daily patient care tasks and comfort measures.
  • Maintained cleanliness and order in patient rooms and common areas.

Education

Bachelor of Arts - Criminal Justice

Miles College
Fairfield, AL
08.2022 - 08.2026

Skills

  • Customer service
  • Patient care
  • Data management
  • Patient information exchange
  • Effective communication
  • Conflict resolution
  • Team collaboration
  • Problem-solving

Timeline

Customer Service Representative

UAB Medicine
11.2024 - 06.2026

Bachelor of Arts - Criminal Justice

Miles College
08.2022 - 08.2026

Patient Care Technician

Legacy Health and Rehabilitation Center
08.2021 - 08.2025
Jnayah Orme