J'Nell Chapman
Waldorf,MD
Summary
Seasoned pharmacy technician with several years of experience and strong leadership skills. Well-versed in all aspects of pharmacy operation. Expert in filling prescriptions within fast-paced, high-volume settings. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Pharmacy Technician (Delivery Tech.)
NIH (GLC)
Bethesda, MD
01.2024 - Current
- Collaborated with other healthcare professionals to ensure optimal patient care.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
- Organized work areas so that everything was easily accessible when needed.
- Organized paperwork related to each delivery run prior to returning back to the pharmacy.
- Delivered medications accurately and on time to customers in a professional manner.
- Worked cooperatively with other team members throughout shift.
- Returned unused medication back to pharmacy after completing deliveries.
- Assisted in stocking inventory at pharmacy as needed.
- Verified accuracy of prescriptions before delivering them to patients.
- Responded quickly to nurses inquiries about order status or estimated arrival times.
- Provided excellent customer service when interacting with peers during delivery process.
- Maintained accurate logbook entries detailing dates, times, and destinations.
- Ensured safe handling of medications during transport by adhering to all safety protocols.
- Communicated with pharmacy staff regarding any changes or discrepancies in delivery orders.
Pharmacy Technician
CVS Pharmacy
Waldorf, MD
03.2020 - 01.2024
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Provided education materials about medications to patients upon request.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Assisted in training new employees on pharmacy procedures.
- Organized work areas so that everything was easily accessible when needed.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Restocked shelves with new supplies of medications as needed.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Verified accuracy of medication labels before they were dispensed to customers.
- Monitored inventory levels of commonly used drugs and placed orders when necessary.
- Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
- Managed filing of prescriptions, both electronically and manually.
- Received payment from customers and processed credit card transactions when necessary.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
- Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Enhanced pharmacy efficiency by developing and implementing organizational systems.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Ensured compliance with state and federal pharmacy laws and regulations.
- Improved inventory management procedures to reduce overhead, backorders and overstock.
- Prepared prescription transfers to other pharmacies.
- Implemented and followed pharmacy protocols for medication disposal and waste management.
- Processed insurance claims and handled billing inquiries to ensure customer satisfaction.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Participated in pharmacy inventory management, including tracking expiration dates and removing outdated medications.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Collaborated with healthcare providers to clarify prescription orders and resolve medication discrepancies.
- Flagged potential side effects and allergies to prescribed medications for patients.
- Maintained a clean and organized pharmacy workspace, adhering to safety and hygiene standards.
- Educated patients on medication usage, potential side effects, and storage requirements.
- Entered patient and prescription information into pharmacy software systems with high attention to detail.
- Assisted with pharmacy technology updates and troubleshooting to ensure efficient operation.
- Managed medication inventory, including ordering and restocking medications as necessary.
- Administered flu shots and other vaccinations as certified and in accordance with pharmacy regulations.
- Verified prescriptions and drug labels, documents and packages.
- Assisted pharmacists in filling prescription orders accurately and efficiently.
- Performed regular medication audits to ensure compliance with regulatory standards.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Ordered, labeled and counted stock of medications and entered inventory data into computer.
- Mixed pharmaceutical preparations according to written prescriptions.
- Computed charges for medication or equipment dispensed to hospital patients and entered data into computer.
- Prepared and processed medical insurance claim forms and records.
- Cleaned and maintained equipment or work areas according to prescribed methods.
- Answered telephones to respond to questions or requests.
- Entered prescription information into computer databases.
- Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
- Operated cash registers to accept payments from customers.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Prepacked bulk medicines, filled bottles with prescribed medications and typed and affixed labels.
- Checked medications for content, accuracy and completeness of drug packaging and labeling.
- Established or maintained medications and other patient profiles.
Education
High School Diploma -
St.Charles High School
Waldorf, MD06-2016
Some College (No Degree) - Medical Assisting
Fortis College - Largo
Largo, FLSkills
- FDA compliance
- Insurance Verification
- Medication Dispensing
- Workflow Optimization
- Order Verification
- Regulatory Compliance
- Drug Inventory Management
- Prescription Filling
- Supply Restocking
- Insurance Billing
- Healthcare regulations
- Pharmacy operations
- Staff Development
- HIPAA
- Problem-solving skills
- Team Collaboration
- Stocking shelves
- Verifying orders
- Labeling prescriptions
- Pharmaceutical Calculations
- Troubleshooting malfunctioning equipment
- OTC Recommendations
Certification
- Pharmacy Technician License
Timeline
Pharmacy Technician (Delivery Tech.)
NIH (GLC)
01.2024 - Current
Pharmacy Technician
CVS Pharmacy
03.2020 - 01.2024
High School Diploma -
St.Charles High School
Some College (No Degree) - Medical Assisting
Fortis College - Largo