Jason Nesbitt
Fort Lauderdale
Summary
Dynamic operations professional with extensive experience in data management, process optimization, and organizational support. Proven track record of streamlining systems, managing complex information, and enhancing collaboration among cross-functional teams. Eager to leverage operational expertise and analytical skills in a challenging role focused on efficiency, strategic development, and sustainable growth. Committed to driving impactful results through innovative solutions and a deep understanding of organizational needs.
Overview
6
6
years of professional experience
Work History
Assistant Director of Housing Operations & Services
Nova Southeastern University
11.2021 - Current
- Overall Role
- Achieved efficient management of facility services enhancing overall residential experience for 8 residential halls, suites, and apartments. Improved housing operations for 2800 student residents, fostering a supportive community environment.
- Supervised while providing leadership and guidance to 2 full-time professional staff, fostering a collaborative work environment.
- Directed payroll supervision for a team of 1-3 para-professional graduate assistants and 50-100 front office student desk staff, ensuring compliance with University Housing policies
- Primary correspondent with University's Facilities Management and students for service related maintenance (custodial, HVAC, remediation, general maintenance)
- Oversaw the processing of camp contracts and vendor agreements, focusing on nightly rate occupancy and custodial services. Facilitated document flow through the executive chain of command for thorough review and sign-off.
- Staff Hiring, Training, and Supervision
- Facilitated hiring processes for graduate and student staff, ensuring smooth onboarding and document handling with University Policy. Conducted interviews and processing I-9 forms efficiently. Supported administrative tasks related to staff recruitment and documentation.
- Designed and implemented targeted training programs for student staff aimed at shortening learning curve while fostering professional growth and organizational effectiveness. These programs equipped student desk staff with essential skills and knowledge
- Review of processes, task, and performance of graduate staff and student staff to reduce deficiencies, increase of morale - identify strengths and areas for improvement
- Housing
- Managed schedules and resources for residence hall transitions, facilitating smooth operations for residents.
- Executed advanced organizational strategies and tracking systems to oversee and communicate move-in logistics for 2800 students.
- Conducted comprehensive analysis and dissemination of reports on student check-in and move-out quantity metrics.
- Oversaw comprehensive room audit processes, including weekly inspections and condition assessments. Developed and implemented room assessment forms to standardize evaluations. Championed quality audits to uphold organizational standards and compliance.
- Assisted facilities and physical plant teams with room upgrades and maintenance assessments. Supported identification of damage extent and repair scope. Collaborated on project timelines and resource allocation.
- Assisted in budget planning discussions and supported development of fiscal year budget with housing director. Helped measure goal productivity and identify areas for cost reduction and improvement.
- Oversaw management of vacant spaces and coordination of work orders.
Assistant Director of Contracts & Assignments
Florida Atlantic University
04.2021 - 11.2021
- This position managed the contracting and assignment process for 5,000+ prospective and returning students to the residence hall system utilizing StarRez, the housing management system. The position is responsible for occupancy management processes in the residence halls, developing processes for assigning and contracting prospective and current students
- Contracts
- Assisted in managing housing selection process by re-contracting new student applications. Posted all housing rates and configured turn settings on StarRez FAU's housing management system.
- Create a communication plan including templates for student communication using StarRez this including reminders, standard emails templates, and collections, etc.
- Develop and maintain the StarRez Housing Management System standard reports.
- Utilize institutional data and StarRez analytics to assess and respond to student needs within housing
- Supported Associate Director of Contracts and Assignments in enhancing financial outreach strategies for residential facilities.
- Oversaw university housing operations, focusing on cancellations, appeals, housing waitlists, break housing, late departures, and early arrivals. Championed adherence to departmental standards to drive informed decision-making in housing processes. Delivered strategic solutions to enhance housing management efficiency.
- Assignments
- Achieved efficient management of contract and assignment processes for Jupiter Residential Program, enhancing guest housing, summer housing, summer intern program, and housing selection experiences.
- Oversee assignment for special population assignments such as veterans, non-traditional, college of medicine, exchange, international, homeless, scholar programs and DCF students, etc.
- Coordinated collaboration with FAU facilities to oversee room cleaning and work order management.
- Administrative
- Managed a team of two full-time staff coordinators and 2-4 student assistants to enhance departmental efficiency.
- Facilitated communication of housing terms and conditions. Supported collection of housing packages. Assisted in effective communication with clients, including parents, students, and university departments.
- Conducted in-depth evaluations of contract appeals, providing strategic insights as chair member of the housing appeal committee.
- Engaged with diverse university offices, such as athletics, honors college, and residential education, to foster interdepartmental communication and collaboration.
- Develop overall marketing plan for departmental process including housing selection, campus and conferences services, first-year housing process, website communication and any modifications
Coordinator of Housing Assignments
Nova Southeastern University
09.2019 - 04.2021
- Primarily responsible to review and approve all room changes; apply room change for student billing in RMS, maintain accurate vacant housing spaces roster and room condition status; create strategy using waitlist/room requests to meet and maintain occupancy goals; communicate room changes with Dining Services to adjust meal plans for 8 Residence Halls with 2,200+ Residential Students
- Support Office of Residential Life & Housing by managing, monitoring, and processing new housing contracts, processing housing contract cancellations, room selection process, managed room changes, waitlists, and other assignment and contract related tasks
- Analyze new contract data and cancellations against historical data and metrics to analyze trends and metric data in student residency, retention, and loss. Generated weekly contract related reports using advanced excel formulas to detail new contracts received and analyze profiles of residents submitting contracts (returning/new; freshmen, sophomore, residence hall, etc) to determine residency trends
- Review eligibility & approve housing releases, determine and apply cancellation fees
- Contract liaison and correspondent for students and present for university contract policy options related to available consolidation reassignment, prorated costs, and buyout options; interprets and explains university contract policy and operating procedures
- Assist with the coordination of quarantine and emergency rooms for illness, covid-19, or emergency relocation (flood or structural damage); Maintained vacant assignment excel for on-call staff
Education
Master of Arts - Organizational Communications, Public Relations
Southeastern Louisiana University
01-2016
Bachelor of Arts - Public Relations, Business Administration
University of Louisiana at Lafayette
01-2013
Skills
- Information Nnalysis, Data management, Research
- Effective written and verbal communication
- Research, Critical Thinking, Strategy, Analysis and Evaluation, Problem Solving
- Training program development and execution
- Expertise in Photoshop and Illustrator
- Cross-platform proficiency in Apple and Windows
- Experienced in Microsoft Office applications
- Kronos
Timeline
Assistant Director of Housing Operations & Services
Nova Southeastern University
11.2021 - Current
Assistant Director of Contracts & Assignments
Florida Atlantic University
04.2021 - 11.2021
Coordinator of Housing Assignments
Nova Southeastern University
09.2019 - 04.2021
Bachelor of Arts - Public Relations, Business Administration
University of Louisiana at Lafayette
Master of Arts - Organizational Communications, Public Relations
Southeastern Louisiana University