Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

JAMES NICHOLS III

Chicago,IL

Summary

Proven leader in customer relations and small business development, adept in Excel while learning SQL, I've significantly mitigated legal risks at Uber and propelled Vintage Frills towards operational excellence. My expertise in crafting creative solutions and driving compliance enhances brand reputation and ensures stakeholder satisfaction.

Overview

6
6
years of professional experience

Work History

Executive Community Relations II

Uber
11.2021 - Current
  • Resolved 200+ Urgent escalations from the executive user community
  • Owned pathways to compliance for several previously deactivated earners
  • Mitigated legal & media risk of 50+ users who can shift our public narrative
  • Sent timely updates, reports, and improvement proposals to stakeholders
  • Developed creative solutions that best serve the customer and Uber

Co-Owner

Vintage Frills
07.2021 - Current
  • Create marketing and internal comms to positively promote our brand
  • Implement goal setting, operations planning and performance review
  • Build an inclusive culture where team members thrive and goals are met
  • Ensures regulatory compliance, taking appropriate preventative actions
  • Broadened practices and tools to ensure strong fiscal and team position

Client Analyst

bswift
02.2021 - 11.2021
  • Built client sites, including benefit plan rules, prices, text and documents
  • Tested client sites to ensure proper functionality and quality
  • Conducted regression testing to discover software enhancements
  • Prepared employee and employer communication documents
  • Generated invoices, posted payments, and reconciled receivables

Tracking Support Agent I

Uber
04.2019 - 08.2020
  • Monitored Load Board tracking live UF loads from creation to delivery
  • Ensured loads were moving without issue during the states of delivery
  • Communicated directly with carriers, customers and stakeholders
  • Primary weekend POC for Procter and Gamble and Schneider loads
  • Triaged issues and escalate to key stakeholders when necessary

Education

BA - English, Professional and Technical Writing

Chicago State University

Skills

  • Salesforce
  • ZenDesk
  • Excel
  • SQL
  • Uber's Proprietary Software
  • Small Business Development
  • Customer Relations
  • New Initiative Generation

Accomplishments

  • 4x CST Xtra Award Winner
  • Innovated Pilot Program for Team Recognition
  • Received Kudos from Stakeholders and ELT

References

References available upon request.

Timeline

Executive Community Relations II

Uber
11.2021 - Current

Co-Owner

Vintage Frills
07.2021 - Current

Client Analyst

bswift
02.2021 - 11.2021

Tracking Support Agent I

Uber
04.2019 - 08.2020

BA - English, Professional and Technical Writing

Chicago State University

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