Gabriel Sapp
Service-oriented professional with a strong commitment to public safety, seeking a career with Kopp Travels USA as a Travel Customer Support Specialist. Currently pursuing an Associate of Science degree in Criminal Justice, complemented by a Technical Certificate in Homeland Security Specialist. My education and experience have fostered a passion for assisting others and ensuring client satisfaction through effective communication and problem-solving.
In my current role as a Customer Service Specialist at DICK’S Sporting Goods, I manage daily operations, support team members, address customer inquiries, and resolve concerns, all while adhering to company policies. This position has honed my communication, leadership, and decision-making skills in a fast-paced environment.
My background includes leadership experience as a Lead Stocker and an Assistant to Department Manager, where I directed team efforts, maintained operational efficiency, and ensured a high level of customer service. Known for my reliability, attention to detail, and adaptability, I am eager to leverage my skills in a role focused on enhancing travel experiences for clients.
Work History
Customer Support Specialist - Management Position
8 Months- Resolved customer inquiries using product knowledge and effective communication techniques.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Led customer support team, enhancing service quality through effective training and mentoring programs.
- Implemented process improvements, resulting in increased efficiency in handling customer inquiries and complaints.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
Assistant to Department Manager
1 Year 4 Months- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Landscape Technician
3 Years 4 Months- Operated landscaping equipment to maintain efficiency and quality in project execution.
- Collaborated with team members to complete landscape designs according to client specifications.
- Educated clients on landscape maintenance best practices and seasonal care requirements.
- Managed inventory of tools, equipment, and supplies effectively to ensure availability and minimize downtime on job sites.
Lead Stocker
1 Year 2 Months- Supervised stock replenishment and organization, ensuring optimal product placement and accessibility.
- Trained new staff on operational procedures and safety protocols to enhance team performance.
- Coordinated inventory management processes, reducing stock discrepancies and improving accuracy.