Jo Andrade
Flight Attendant, and Case Manager
Randolph,MA
Summary
Compassionate Case Manager, hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities. Highly motivated professional demonstrates ability to develop and implement successful plans of action to address individual needs. Possesses strong problem-solving skills to reduce barriers. Committed to helping individuals and families.
Overview
8
8
years of professional experience
3
3
Languages
Work History
Case Manager
Activate Care
04.2024 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
Flight Attendant
Norse Atlantic Airways
05.2022 - 02.2024
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Resolved passenger conflicts and medical emergencies during flights.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Ensured safety and comfort of customers onboard aircraft.
- Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.
International Flight Attendant
Norwegian Airlines
04.2016 - 03.2021
- Resolved passenger conflicts and medical emergencies during flights.
- Remained current on industry regulations and changes affecting international air travel to provide accurate information to both colleagues and customers when necessary.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Ensured the safety of passengers by conducting pre-flight checks and adhering to strict safety protocols.
- Collaborated with fellow crew members to create a welcoming atmosphere for passengers while upholding high standards of professionalism.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
Education
Bachelor of Arts - Criminal Justice
Curry College
Milton, MA05.2025
Associate of Science - Criminal Justice
Chattahoochee Technical College
Marietta, GA02.2014
Associate of Science - Medical Assisting
High-Tech Institute - Atlanta
Marietta, GA06.2006
High School Diploma -
Canarsie High School
Canarsie, New York05.1995
Skills
- Problem-Solving
- Case Management
- Case Documentation
- Organization and Multitasking
- Conflict Resolution
- Positive Attitude
- Data Entry and Analysis
- Emotional awareness
- Direct Patient Care
- Patient Assessments
- EMR / EHR
- Certified in CPR/AED
Languages
French
Native or Bilingual
Spanish
Full Professional
English
Native or Bilingual
Timeline
Case Manager
Activate Care
04.2024 - Current
Flight Attendant
Norse Atlantic Airways
05.2022 - 02.2024
International Flight Attendant
Norwegian Airlines
04.2016 - 03.2021
Bachelor of Arts - Criminal Justice
Curry College
Associate of Science - Criminal Justice
Chattahoochee Technical College
Associate of Science - Medical Assisting
High-Tech Institute - Atlanta
High School Diploma -
Canarsie High School
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Interests
Travel and everything about life, interest me!
Similar Profiles
Samantha Louis-JeuneSamantha Louis-Jeune
Donations & Transportation/Housing Case Manager at Activate CareDonations & Transportation/Housing Case Manager at Activate Care
Fendy HugginsFendy Huggins
Bilingual Case Manager at Activate CareBilingual Case Manager at Activate Care
Greg D'AndreaGreg D'Andrea
Vice President of Marketing at Activate CareVice President of Marketing at Activate Care