Summary
Overview
Work History
Education
Skills
Timeline
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Jo-Ann Gallant

Jo-Ann Gallant

Las Vegas,NV

Summary


Friendly and outgoing professional with extensive experience in customer service roles. Known for building strong relationships and addressing concerns promptly, contributing to enhanced customer satisfaction and loyalty.

Overview

39
39
years of professional experience

Work History

Driver

Lyft And Uber
03.2016 - 12.2025
  • Ensured timely pickups and drop-offs while adhering to traffic regulations.
  • Provided exceptional customer service, addressing rider concerns promptly.
  • Maintained vehicle cleanliness and functionality through regular inspections.
  • Navigated efficiently using GPS and mapping applications to optimize routes.

Bartender

Red Label (renamed The Mint)
01.2014 - 06.2016
  • Mixed and served cocktails with precision and attention to customer preferences.
  • Managed bar inventory, ensuring timely restocking of popular spirits and mixers.
  • Trained new staff on bartending techniques, drink recipes, and customer service standards.
  • Developed specialty cocktail menus, enhancing customer engagement and satisfaction.

Casino Cocktail Server

Imperial Palace Casino, Palace Station, Arizona Charlies
12.1990 - 02.2015
  • Delivered exceptional customer service in high-volume casino environment.
  • Managed multiple drink orders efficiently, ensuring timely service during peak hours.
  • Maintained cleanliness and organization of bar areas, enhancing guest experience.
  • Collaborated with team members to streamline service processes and improve efficiency.

CNA

Wahchusett Manor
07.1986 - 11.1989
  • Provided compassionate care to residents, ensuring comfort and dignity during daily activities.
  • Assisted nursing staff with patient assessments, reporting changes in health status promptly.
  • Maintained accurate documentation of patient care, tracking vital signs and medication administration.
  • Supported mobility and rehabilitation efforts by implementing personalized care plans for residents.

Education

No Degree - Behavioral Sciences

Ashford University
San Diego, CA
05-2013

High School Diploma -

Norwich Free Academy
Norwich, CT
06-1984

Skills

  • Interpersonal communication
  • Verbal and written communication
  • Friendly and outgoing
  • Relationship building
  • Punctuality
  • Punctual and reliable

Timeline

Driver

Lyft And Uber
03.2016 - 12.2025

Bartender

Red Label (renamed The Mint)
01.2014 - 06.2016

Casino Cocktail Server

Imperial Palace Casino, Palace Station, Arizona Charlies
12.1990 - 02.2015

CNA

Wahchusett Manor
07.1986 - 11.1989

No Degree - Behavioral Sciences

Ashford University

High School Diploma -

Norwich Free Academy
Jo-Ann Gallant