Jo-Ann Jean
Haverhill,MA
Summary
Dedicated unit clerk with over 30 years of experience in healthcare administration, adept at managing patient records and coordinating communication between medical staff and patients. Committed to enhancing patient care by ensuring accurate documentation and effective appointment scheduling.
Overview
2026
2026
years of professional experience
Work History
Unit Clerk
Lawrence general hospital
Haverhill, Massachusetts
10.2024 - 10.2025
- Managed patient records, ensuring accuracy and integrity of data in hospital systems.
- Coordinated communication between medical staff and patients, enhancing service delivery and patient experience.
- Scheduled appointments and maintained calendars for healthcare providers efficiently.
- Assisted nursing and medical staff with clerical duties, facilitating efficient patient care.
- Maintained confidentiality of all patient information.
Unit clerk
Merrimack valley hospital /holy family hospital
Haverhill, Massachusetts
03.1993 - 10.2024
- Managed patient records and ensured accurate documentation for medical staff.
- Coordinated interdepartmental communication to enhance patient care processes.
- Coordinated appointment scheduling and managed physician calendars to optimize patient access to care.
- Processed patient admissions and discharges to ensure smooth transitions in a fast-paced environment.
- Supported nursing and medical staff with clerical duties to streamline patient care.
- Safeguarded patient information to uphold privacy standards.
Certified Nursing Assistant
Hale hospital
Haverhill, Massachusetts
03.1990 - 1992
- Assisted patients with daily living activities and personal hygiene, promoting comfort and dignity.
- Monitored vital signs, including blood pressure, pulse rate, and respiration rate, to ensure patient well-being.
- Responded promptly to call lights and addressed patient needs, facilitating timely care and support.
Certified nursing assistant
Hale hospital
Haverhill, Massachusetts
12.1978 - 03.1987
- Assisted patients with daily living activities, enhancing independence and comfort.
- Monitored vital signs, promptly reporting changes to nursing staff for immediate attention.
- Informed registered nurse or physician of patient condition changes, facilitating timely medical intervention.
Dietary Aide
Havolyn nursing home
Haverhill, Massachusetts
1976 - 12.1978
- Monitored resident dietary restrictions and preferences to create personalized meal plans that meet individual needs.
- Delivered meals to residents promptly to enhance service quality and resident satisfaction.
- Maintained cleanliness and organization of dining and kitchen areas to ensure a safe and inviting dining environment.
Education
High School Diploma -
Haverhill High School
Haverhill, MA06-1978
Allied Health
Northern Essex Community College
Haverhill, MASkills
- Patient record management
- Medical terminology
- Interdepartmental coordination
- Clerical support
- Confidentiality maintenance
- Appointment scheduling
- Data entry accuracy
- Patient communication
- Treatment documentation
Timeline
Unit Clerk
Lawrence general hospital
10.2024 - 10.2025
Unit clerk
Merrimack valley hospital /holy family hospital
03.1993 - 10.2024
Certified Nursing Assistant
Hale hospital
03.1990 - 1992
Certified nursing assistant
Hale hospital
12.1978 - 03.1987
Dietary Aide
Havolyn nursing home
1976 - 12.1978
High School Diploma -
Haverhill High School
Allied Health
Northern Essex Community College