Jo-Ann Jones
Edison,NJ
Summary
I am 20 years old from New Brunswick New Jersey. I grew up in the suburbs most of my life but always loved the city!! I have so many goals and aspirations in life I love to work and im very determined. Im open to advice and criticism. I work great with people and have great energy. I can listen and give great advice for me and my co workers to discuss & apply. I like to act, write music, go outside, watch scandal.
Overview
5
5
years of professional experience
Work History
Supervisor
Cubby Love Towing Company
08.2019 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Solicited customer feedback to identify and improve on areas of weakness.
- Developed and implemented customer service policies to enhance satisfaction.
- Boosted team performance by developing customer service training materials and conducting service training.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Developed effective improvement plans in alignment with goals and specifications.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
Manager
Five Guys
01.2022 - 06.2024
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Developed detailed plans based on broad guidance and direction.
- Launched quality assurance practices for each phase of development
Sales Associates
NRG
12.2023 - 05.2024
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Provided positive first impressions to welcome existing, new, and potential customers.
Manager
McDonald's
12.2019 - 03.2023
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Manager
Dish Cafe
03.2021 - 01.2023
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Defined clear targets and objectives and communicated to other team members.
Education
Associate's degree - allied health
Middlesex Community College
Middlesex, NJ08.2024
High school diploma -
Edison High School
Edison, NJ06.2021
Skills
- Serving Experience
- Restaurant Experience
- Busser
- Cash Handling
- Food Preparation
- Cash register
- Crew management
- Serving
Timeline
Sales Associates
NRG
12.2023 - 05.2024
Manager
Five Guys
01.2022 - 06.2024
Manager
Dish Cafe
03.2021 - 01.2023
Manager
McDonald's
12.2019 - 03.2023
Supervisor
Cubby Love Towing Company
08.2019 - Current
Associate's degree - allied health
Middlesex Community College
High school diploma -
Edison High School
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