Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Jo Case

Lincoln Park,MI

Summary

Dedicated and enthusiastic professional with a strong work ethic, consistently striving to deliver exceptional results. Known for efficiency and effective task management, committed to achieving success in all endeavors. Passionate about excellence and maintaining a positive attitude, driven to contribute skills and expertise to any team or organization.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Bartender

Applebee's
07.2020 - 03.2024
  • Crafted and served a wide variety of cocktails, beers, and wines to patrons in a fast-paced bar environment
  • Developed extensive knowledge on techniques, flavor profiles, and drink recipes to provide personalized recommendations to customers
  • Maintained cleanliness and organization of the bar area, ensuring compliance with health and safety regulations
  • Efficiently handled cash transactions and accurately processed payments using POS system
  • Trained new bartenders on drink preparation techniques, customer service standards, and POS system operation
  • Always maintained friendly connections with my work team and the loyal regulars
  • The workplace was comfortable and Managers and General Manger were very inspiring and wonderful to work
  • Reason for leaving was do to finding a forever home that's a distance from Chesterfield

Server

La Senorita Mexican Restaurant
08.2017 - 03.2018
  • Company Overview: LA Senoritas is a down home everyone knows your name kind of restaurant
  • Demonstrated extensive knowledge of menu items, including daily specials, ingredients, and preparation methods to provide detailed recommendations to customers
  • Maintained cleanliness and organization of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
  • Managed cash transactions accurately by processing payments, providing change, and reconciling receipts at the end of each shift
  • Effectively handled customer inquiries, concerns, or complaints in a professional manner to ensure guest satisfaction
  • Participated in weekly staff meetings to discuss updates on menu changes, promotions, or special events for effective communication within the team
  • Utilized POS system proficiently for order entry accuracy and efficient table management throughout shifts
  • Supported fellow team members during busy periods by assisting with tasks such as refilling condiments or running food orders when necessary
  • I always closed the cantina with potential to move up
  • Unfortunately we missed down state (South MI.) and decided to move
  • LA Senoritas is a down home everyone knows your name kind of restaurant

Server/Bartender

Huron Athletic Club
03.2016 - 08.2017
  • Company Overview: Huron Athletic Club was a Sushi Burgers and full bar on the black River in Port Huron
  • Accurately took food and drink orders from patrons and entered them into the POS system with minimal errors
  • Managed multiple tables simultaneously during busy shifts, demonstrating strong multitasking abilities
  • Responded promptly to guest inquiries and concerns, resolving issues in a professional and satisfactory manner
  • Maintained cleanliness of work area and dining room throughout the shift for a pleasant dining environment
  • Handled cash transactions accurately using cash registers or handheld devices while adhering to company policy
  • Upsold additional menu items such as appetizers or desserts to increase overall check averages per table
  • Maintained a positive attitude even during high-stress situations to create a welcoming atmosphere for guests
  • Bartending during the day due to the scheduling, worked beer tubs during major events in the sky room above the athletic club
  • Huron Athletic Club was a Sushi Burgers and full bar on the black River in Port Huron

Education

General Studies

Frankenmuth High School
Frankenmuth, MI
03.2000

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Patience and tolerance
  • Outgoing personality

Certification

TIPS, 06/01/03, 09/30/04, Yes it's been some years for the TIPS certification., 21 and working in Panama City Beach Florida. A restaurant called the Boatyard it was brand new and everyone had to be certified.

Additional Information

Applebee's also required ServSafe certifications the company was very good at keeping employees up to date on testing and making sure we know all updates for the promotions and I found that very helpful and communicative., Sales experience, Rapunzel's the Unique Gift Shop Frankenmuth MI, Front Desk at Best Western Place Inn, Auburn Hills MI., Additional Restaurants include:, Perry Street Grill open breakfast Pontiac MI, Blackforest Brua Huas Frankenmuth MI

Timeline

Bartender

Applebee's
07.2020 - 03.2024

Server

La Senorita Mexican Restaurant
08.2017 - 03.2018

Server/Bartender

Huron Athletic Club
03.2016 - 08.2017

General Studies

Frankenmuth High School

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