Summary
Overview
Work History
Education
Skills
Certification
Programs
Internship
Timeline
Generic

Jo-Dayne Mungal

S. Richmond Hill,NY

Summary

Hard-working, Leader with exceptional experience leading teams, delivering results and exceeding expectations. Creative, innovative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.

Overview

5
5
years of professional experience
1
1
Certification

Work History

SUPERVISOR

NORTHWELL
12.2021 - Current
  • Supervise the department's day-to-day operations as they relate to Patient Access Services department needs
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
  • Foster a positive work environment and providing ongoing feedback to team members.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Collaborate with HR, clinical, financial counseling, medical records (Health information management), and IT personnel, to encourage, improve and increase operations to problem solve, maximize, and structure an efficient and effective work environment
  • Ensures compliance with regulations as they pertain to the departmental metrics and goals

PATIENT CARE COORDINATOR

NORTHWELL
12.2020 - 12.2021
  • Patient-centered point of contact in the ER/ED, conducts interviews to obtain demographic, and insurance information, to register data into the hospital's Patient Registration System
  • Collect insurance obligations in the Healthpay24 system.

OFFICE MANAGER

BRIDGE BACK TO LIFE CENTER
02.2019 - 12.2020
  • Lead, supervise, coach, and train direct and indirect support staff for 4 sites
  • Prepares time-sensitive Quality Assurance Utilization Review reports, FED reports, and Peer Utilization Reports to submit to OASAS
  • Partners with the Director of Quality Assurance, Corporate Compliance Officer, Peer Supervisor, Medical billing Department, and CEO to ensure the accuracy of position control
  • Coordinate with DISRIP Director, Director of Peer Services, and CRPA to ensure patient initial contact, to facilitate warm handoff
  • STARS reporting to the NYC HRA Department of Social Services.

Education

Health Administration B.S./ M.H.A -

LONG ISLAND UNIVERSITY
BROOKVILLE, NY
12.2024

Skills

  • 15 years' experience in excellent customer service
  • Operations Management
  • Process Improvement
  • Business Development
  • Schedule Development
  • Strategic Planning
  • Staff development & Management initiatives
  • Quality assurance
  • Compliance regulations
  • Insurance benefits, claims, and authorization

Certification

  • Data Analyst 360 - Expected February 2024
  • CASAC-T
  • Medical Coding - 8 Hrs
  • OASAS Impaired Driving Offender-2016 update
  • SBIRT by Centers for Practice Innovations
  • CPR / AED by American Red Cross
  • Mandated Reporter by NYS Office of Children and Family Services

Programs

  • Healthpay24
  • Invision
  • Sunrise
  • SIS
  • ICD-10 and CPT codes
  • OASAS apps
  • KQMI
  • EPIC Super user

Internship

BRIDGE BACK TO LIFE CENTER, CLINICAL INTERN, BROOKLYN, NY, 02/2019-09/2019, Complete Intake assessments for new referrals, Co-facilitate group therapy sessions, document notes from Individual and group sessions, create a clinical day sheet for billing, outreach clients, create and organize group worksheets and activities

Timeline

SUPERVISOR

NORTHWELL
12.2021 - Current

PATIENT CARE COORDINATOR

NORTHWELL
12.2020 - 12.2021

OFFICE MANAGER

BRIDGE BACK TO LIFE CENTER
02.2019 - 12.2020

Health Administration B.S./ M.H.A -

LONG ISLAND UNIVERSITY

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Jo-Dayne Mungal