Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jo Keith

Cypress,United States

Summary

Assisted customers by providing attentive service and resolving issues effectively. Supported team members in developing skills to comply with operational standards. Contributed to building strong relationships with members to enhance loyalty.

Overview

11
11
years of professional experience

Work History

Member Sales Representative Lead

Crunch Fitness
Houston, Texas
01.2025 - Current
  • Facilitated member onboarding process, enhancing initial engagement and retention.
  • Educated members about fitness programs, promoting participation and achieving fitness goals.
  • Managed membership inquiries, ensuring timely and accurate information delivery.
  • Conducted regular follow-ups with members to assess satisfaction and address concerns.
  • Collaborated with team to develop promotional campaigns, increasing membership sales.
  • Implemented strategies for upselling services, contributing to overall revenue growth.

To Go Specialist

Willies Grill and Icehouse
Copperfield
01.2015 - 08.2025
  • Coordinated efficient order preparation and packaging for to-go customers.
  • Ensured timely communication with kitchen staff to streamline order accuracy.
  • Managed customer inquiries regarding menu items and special requests effectively.
  • Implemented process improvements to enhance speed of order fulfillment.
  • Trained new staff on best practices for to-go service procedures and systems.
  • Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.

Education

No Degree - Business

Texas State University
San Marcos, Texas, TX

High School Diploma - undefined

Langham Creek
Houston, Texas, United States
01.2015

Skills

  • Team Collaboration
  • Adaptability
  • Communication Skills
  • POS Systems
  • Training and Development
  • Customer Service
  • Upselling strategies

Timeline

Member Sales Representative Lead

Crunch Fitness
01.2025 - Current

To Go Specialist

Willies Grill and Icehouse
01.2015 - 08.2025

High School Diploma - undefined

Langham Creek

No Degree - Business

Texas State University

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