Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jo Mendiola

Cibolo,TX

Summary

Supportive Team Lead with 3 (going on 4) years of experience leading teams. Expert in following detailed production schedules with distinguished history of maximizing productivity. Committed to proactive reorganization for optimized safety and efficiency.

Overview

5
5
years of professional experience

Work History

Team Lead

Topgolf
05.2022 - Current
  • Led a team in a fast-paced hospitality and entertainment environment. Ensuring smooth daily operations. Trained new employees on speed of service, safety procedures, and company standards. Also delegated responsibilities and provided coaching to maintain a productive work environment.
  • Worked different stations to provide optimal coverage and meet goals.
  • Encouraged a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.

Bayhost

Topgolf
07.2021 - Current
  • Educated guest on game rules, a safety brief, all while offering and upselling food, drinks, and experiences. Boosted guest satisfaction through personal interaction and attention to detail.
  • Upheld an atmosphere of professionalism and positivity. Contributing to a cohesive work environment that fostered exceptional guest service.
  • Enhanced guest satisfaction by providing exceptional customer service and promptly addressing their needs.

Event Ambassador

Topgolf
07.2021 - Current
  • Supported execution of private and corporate events. Coordinated operations with kitchen staff, and salary manager on event alongside sales team. Engaging with event guest to provide exceptional hospitality.
  • Assisted point of contact with booth setup and provided support throughout the event to ensure positive experiences for both sponsors and attendees.
  • Supported fellow Event Ambassadors in their roles, fostering a positive team environment and ensuring seamless collaboration.

Education

High School Diploma -

Santa Rosa High School
Santa Rosa
06-2012

Skills

  • Skilled in managing shift operations
  • Training Development
  • Guest relations coordination
  • POS systems
  • Problem solving
  • Customer focus
  • Performance improvement
  • Coaching and mentoring
  • Workplace safety
  • Performance monitoring

Timeline

Team Lead

Topgolf
05.2022 - Current

Bayhost

Topgolf
07.2021 - Current

Event Ambassador

Topgolf
07.2021 - Current

High School Diploma -

Santa Rosa High School