Jo-Nice Thomas
Hanover,MD
Summary
Driven professional with strong leadership skills and proven track record of success. Knowledgeable in budgeting, delegating tasks and meeting deadlines. Proven ability to motivate teams to achieve desired outcomes. Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise improving customer relationships. Dynamic Director oversees every facet of production with strong project management and decision-making skills. Brings comprehensive knowledge of business production writing, planning and technical operations. Skilled at coordinating production plans and personnel resources to complete work under tight deadlines. Dependable professional experienced in leading and managing teams in customer service, IT, and operations. Proven success in coaching, motivating, and developing cross-functional teams to achieve maximum efficiency and productivity. Well-versed in customer service, IT systems, and operational processes. Strategic, results-driven professional with demonstrated success elevating operational standards to improve overall team and business performance. Communicates clear work expectations and company vision to set and achieve measurable goals in demanding, complex work environments. Proven leader with seasoned ability to inspire teams and capitalize on emerging opportunities to enhance business profile, reputation, and influence.
Overview
13
13
years of professional experience
Work History
DIRECTOR, FIELD LEADER (DISTRICT MANAGER)
RH RESTORATION HARDWARE
11.2021 - 02.2023
- Leading 6 multi-million dollar locations from NJ, PA, MD and OH Increased overall district revenue in Q1 by 3.5M reduced cost
Director, Multi-Store
Tiffany & Co
03.2023 - 09.2023
- Lead, developed and supported the Store Directors, sales, operations and security team members to meet/exceed sales targets and elevate the Tiffany store experience for 4 locations.
GENERAL MANAGER
POLO RALPH LAUREN
05.2019 - 06.2021
- Managing a multi-million dollar, multi-concept, high volume, high visibility store with over 65 employees, including Assistant ManagersOn trend to meet/exceed plan by strategically implementing operational structure, including systems and processesAchieve or exceed financial plans through effective planning and managementAnalytical and strategic management of sales and wage budgets to determine and launch actions to meet/ exceed goalsUtilize all tools / support available to develop creative approaches to driving the business results in all locationsMonitors sales and financial results of multiple locationsEnsures all stores' actions optimize sales, merchandise investment, wage investment and minimize stock shortageEnsure disciplined control of all store expensesLead the stores' business planning processEnsure customer service levels are met and exceeded beyond expectations at every opportunityUnderstand and enhance the customer's experience through effective communication, service, and selling cultureDemonstrate ways to increase personal and store productivityPartner with District Manager to learn more about the company and personal development opportunitiesHuman ResourcesMaintain, train, and develop a store team of managersProvide store management and service associates with continuous performance feedback and necessary training to assist them to meet current and future position requirementsEnsure management and service associates clearly understand and meet job expectationsSchedule and facilitate training sessions where needed to develop individual and overall team skills and abilities Inventory Management and MarketingContribute to Company growth through marketing and inventory managementEnsure operational integrity in routines and practices in how the stores runTrain managers and service associates in inventory management and supervises physical inventory countTrain/coach and audits store management and associates regularly on meeting timelines and standards related to direction on markdowns, promotional set up, merchandising direction, damage processing, consolidations and overall store standardsVisual Presentation/Store MaintenanceEnsure the brand integrity of the company is reflected to customerTrain and support management and service associates in the planning and supervision of store flips and regular merchandising needsEnsure store works to merchandising/flip calendarsEnsure store meets visual merchandising and maintenance standardsImplemented and maintained open-door communication system, reaching employees across department lines.Monitored store performance and identified opportunities for improvement.Utilized data analytics tools to evaluate marketing campaigns effectiveness and ROI.
STORE DIRECTOR
J.CREW INC
06.2017 - 05.2019
- Managing a multi-million dollar, multi-concept factory store with 30 employees, including 3 Assistant ManagersOn trend to meet/exceed plan by strategically implementing operational structure, including systems and processes where there was opportunityResponsible for hiring, training, developing and coaching leadership and selling teamCapable of using company resources including store reporting to analyze the state of the business in order to personalize coaching needs for the entire teamThis has allowed me to foster a culture of putting our customer first.
ACTING DISTRICT MANAGER/GENERAL MANAGER
TALBOTS INC
11.2014 - 06.2016
- Managed a 4MM dollar New multi-concept location of 30 employees including 4 Assistant Selling ManagersConsistently exceeded plan, leading the district and successfully landing this store in the top 60 Focus Store group since January 2015Responsible for hiring, educating, coaching and developing a high performing team, creating a hospitable environment for our clientAbility to recognize, inspire and mentor store associates based on their individual strengths, opportunities and needsIncluding onboarding, product knowledge, wardrobing and driving key performance indicatorsAnalyzed store reports, use company resources and personal leadership to Optimize performance, took action and give direction based on business trends sustaining a strong selling and service environment compatible for our clientSuccessfully lead all areas of operation, ensuring compliance of all company policies and procedures as well as local, state and federal lawsMaintained compliance for all client documents, shrink and back of house as per company guidelines.
GENERAL MANAGER
GAP INC
09.2012 - 11.2014
- Oversaw and ensured efficiency of all store daily operational procedures for this multi-million-dollar, multi-business store which includes Men's, Women's, Fit, Maternity, Accessories, Kids and BabyEnsured store audit compliance results met company standardsEvaluated store sales and payroll goals using key business reports and tools, adjusting to business needsDesigned development and training plans for team based on career aspiration and developmental needsProvided on the job training to all direct reports on company initiatives and standards to ensure understanding of company directionLeveraged use of Gross Margin report and financial resources to increase productivityConducted weekly visual walk-throughs with key staff membersConsistently modeled brand service standards and sub-brand selling behaviorsCreated and oversaw implementation of shortage action plan in partnership with management team to minimize loss and achieve shrinkage goalDrove brand loyalty by leading and modeling outstanding internal and external customer experienceAchieved and exceeded all financial and operational objectives with regards to expense control, loss prevention, audits, payroll and weekly reportsMaximized store profits through inventory management; prepared, coordinated and ensured complete and accurate physical inventory per company guidelines
EXECUTIVE SALES MANAGER, US
Bloomingdales
08.2010 - 09.2012
- Directed all activities in Designer Handbags and Fashion AccessoriesGuided this multi-million-dollar department by leading and motivating the selling teamRecovered my team from a 15% deficit to 20% above plan within the first month of my leadershipExceeded sales plan by 20% monthlyClosed 2010 up +16% to LY and +9.6% to goalConsistently delivered outstanding performance with New Accounts and total increase of client repeat visitsDelivered a Best in Class team-responsible for two selling specialists being Top Producers and receiving Top Producer, B the Best and Best of The Best awards for 3rd and 4th quarter 2010Recruited, selected, trained and developed Sales Manager in Training (SMT), Selling Specialist and Selling Professionals to reach their fullest potential and maximize business opportunitiesCreated and maintained a positive work environment that resulted in retention and turnover reductionEnsured all procedures, policies, exposure standards and shortage awareness were thoroughly understoodCapitalized on business opportunities and developed strategies to impact deficient business.
Education
Bachelor of Arts -
NYC City University of New York-Hunter College
Skills
- Employee Management
- Forecasting & Planning
- Budgeting
- Presentation/Seminars
- Training And Development
- Team Building
- Operational Efficiency
- Customer Experience
- Corrective Actions
- Strategic Planning
- Constructive Feedback
- Leadership
- Logistics Management
- Contract Negotiation
- Business Development
- Project Management
Timeline
Director, Multi-Store
Tiffany & Co
03.2023 - 09.2023
DIRECTOR, FIELD LEADER (DISTRICT MANAGER)
RH RESTORATION HARDWARE
11.2021 - 02.2023
GENERAL MANAGER
POLO RALPH LAUREN
05.2019 - 06.2021
STORE DIRECTOR
J.CREW INC
06.2017 - 05.2019
ACTING DISTRICT MANAGER/GENERAL MANAGER
TALBOTS INC
11.2014 - 06.2016
GENERAL MANAGER
GAP INC
09.2012 - 11.2014
EXECUTIVE SALES MANAGER, US
Bloomingdales
08.2010 - 09.2012
Bachelor of Arts -
NYC City University of New York-Hunter College
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