Arleen Steevensz
San Diego,CA
Summary
Experienced Retail Manager with strong business management skills of recruiting, staff development, product and systems training, performance/review assessments, sales achievement & payroll compliance, open communication and project management. Action-oriented, with ability to communicate effectively with employees, technology, executive and business audiences.
Overview
25
25
years of professional experience
Work History
Assistant/ Store Leader
RH (Restoration Hardware) Outlet
Vista & La Mesa, CA
01.2019 - 07.2024
- Build and maintained positive relationships with Outlet team of 11+; leaders, sales associates and receiving associates
- Engaged staff to discuss the daily Value statement, sales goals achievement and customer inquiries
- Worked with clients to create their RH home via client list Nexus program and outreach
- Conducted recruiting, interview and hiring of new team members
- Resolved after purchase client concerns to ensure consistent customer satisfaction
- Assisted in weekly merchandise placement of new outlet items onto the sales floor
Assistant Manager
LEGO Store
Fashion valley, CA
08.2016 - 01.2019
- Trained and developed new brick specialists and supervisors on product information, guest service standards, safety and loss prevention processes & overall store policy and procedures
- Executed visual theme changes for primary, secondary and brand ribbon displays
- Assisted store in achieving quarterly payroll goals & year-end sales goals
- Conducted initial and secondary interviews.
Assistant Manager
William-Sonoma
La Jolla, CA
04.2013 - 10.2013
- Achieved daily sales and store metrics, merchandise standards, and provided customer Internet sales assistance. Additionally performed food product and machine demonstrations.
- Maintained up-to-date knowledge of company products and services.
- Organized merchandise displays according to seasonal changes or promotional campaigns.
Furniture Store Manager
Crate and Barrel
Pasadena & La Jolla, CA
06.1999 - 07.2012
- Managed a diverse team consisting of commissioned sales professionals, as well as office and store support staff.
- Trained, coached and mentored staff & department managers to ensure smooth adoption of new programs
- Mentored new management staff to ensure seamless onboarding and foster a culture of growth.
- Consistently exceeded revenue targets while simultaneously decreasing payroll expenses.
- Reduced and controlled expenses by 1% annually
- Implemented effective sales techniques and provided guidance resulting in the creation of several high-performing Million Dollar seller Sales Teams.
Education
B.A. Marketing/Management -
University of Missouri
St. Louis, MOMBA -
University of Redlands
Redlands, CASkills
- Team Development
- Operational Excellence
- Financial Achievement
- Recruiting and Hiring
- Payroll Management
- Retail Merchandise Quality Standards
Personal Information
Title: Retail Manager
Training
- Situational Self-Leadership I & Il
- Practical Coach — Coaching to Performance
- Leading thru Transition
Timeline
Assistant/ Store Leader
RH (Restoration Hardware) Outlet
01.2019 - 07.2024
Assistant Manager
LEGO Store
08.2016 - 01.2019
Assistant Manager
William-Sonoma
04.2013 - 10.2013
Furniture Store Manager
Crate and Barrel
06.1999 - 07.2012
B.A. Marketing/Management -
University of Missouri
MBA -
University of Redlands
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